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HomeMy WebLinkAbout2009-028 8 , S LJ Yom. . ✓` at&t BellSouth Dedicated Internet Access Service Description Dedicated Internet Access ( DIA) is an essential tool for businesses to compete in today's information technology marketplaces . DIA is well suited for handling on-line mission critical tasks . DIA enables a customer, over the Internet, to sell products and services , communicate with customers and suppliers , market to new prospects , and conduct research on competitors . DIA Service provides highly reliable Internet connectivity for business customers . Full suites of standard and optional features , as well as a range of connection speeds , ( 128kbps - 622mbps) are available. Connectivity is achieved through router-based access to a BellSouth Managed Facility (BMF ) with connections to the global Internet through the BellSouth Regional IP backbone. DIA service can be accessed using one or more of AT&T's fast packet or other networks , including Frame Relay, Private Line, ATM , Metro Ethernet and SONET ring topologies . 1 ) Service Components DIA components : a. Customer Premises Equipment (CPE ) b . Transport service c . BellSouth Managed Facilities (BMF) d . BellSouth Regional IP Backbone ("BRIB") and global Internet connections DIA Service Logical Architecture Transport BRIB Global Service Internet Customer Premises BellSouth Equipment Managed Facility a. Customer Premises Equipment The Customer Premises Equipment is the router located at the customer location . The customer will provide the Customer Premises Equipment in the Port+Access and Port Only service options , while DIA service will include the router in Port+Access+CPE Service options . • Customer Provided Router If the customer provides the router, AT &T will assist the customer in configuring the equipment to communicate with the BMF . DIA Service support includes providing IP addresses . Additional support will be addressed on an as-needed basis . Billing is initiated within 24 hours of service activation . Under the customer provided CPE scenario (Port+Access or Port Only service options) , all monitoring , management, troubleshooting , repair and/or replacement of the customer premises equipment will be the customer's responsibility. • DIA provided router When DIA service includes the router, the router choice is generally based on transport service type and speed of connection . The routers will be configured for static routing . AT &T will retain ownership of and is responsible for all installation , configuration , monitoring , management, troubleshooting , repair, and replacement of the equipment. However, the customer is responsible for safeguarding the equipment against theft and damage, and must provide a suitable environment for the operation of the router. In addition , the customer is encouraged to provide out of band (OOB ) access to the router. This OOB access must be dedicated for use in accessing the customer premise router from the AT &T Network Operations Center to aid in expeditious troubleshooting and resolution , and to minimize unneeded router replacements . b. DIA Transport The DIA service supports access via the following transport services : CONFIDENTIAL/PROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 04/2007 Page 1 of 14 Created On : February 20 , 2008 CCP-33130 • Frame Relay Private Line • ATM • Metro Ethernet Premium Service • BellSouth® SMARTRing® service with frame relay or with private line (SONET)* , excluding Port Only Service Options * SMARTRing® service must already be installed before DIA service can be activated . The transport service may be provided as part of the DIA service or obtained separately by the customer. Please see the sections below on specific service transport descriptions . DIA•Provided Transport (Port+Access+CPE, and Port+Access Service Options) When DIA service includes the transport from the BMF to the Customer premises , AT&T will be responsible for completing the following functions to ensure proper implementation of the dedicated services : • For Private Line, order circuit from customer premise to the BMF . For Frame Relay, order end-to-end Permanent Virtual Circuit (PVC ) , customer premise-to-BMF . (AT &T will place the order for the customer's end of the PVC on the customer's behalf and the customer will be billed the applicable charges for that PVC service on its regulated phone bill). • For Metro Ethernet, order Metro Ethernet circuit from customer premise to the BMF . • For SMARTRing® service, the customer must already have the SMARTRing® service installed . AT&T will order "channel on to the Customer's SMARTRing® service using a Shared Network Arrangement (SNA) and/or a Private Line Connecting Agreement or similar arrangment designated by AT&T . • Configure BMF terminating equipment and router Assign BMF port IDs to the customer Monitor and manage the circuit • Maintain and troubleshoot all Telco-related connectivity issues • Assign IP addresses for the hosts at the customer premise Customer-provided Transport (Port Only Service Option) In the case of Customer-provided transport, the customer is responsible for the transport to the BMF . All dedicated , point-to-point transport services used by the customer to provide access to the DIA service are provided via the FCC jurisdiction tariffs or Guidebook. AT&T will be responsible for completing the following functions to ensure proper implementation of the dedicated connection service: • Configure BMF terminating equipment and router • Assign BMF port IDs to the customer • Monitor and manage the Port Only • Maintain and troubleshoot all Port Only-related issues • Assign IP addresses for the hosts at the customer premise The customer will be responsible for calling their transport provider to resolve any local loop problems . c. BellSouth Managed Facility (BMF) The BMF contains a large infrastructure of IP-based data networking equipment usually located in an AT&T Central Office (CO ) . There is a BMF in every LATA throughout the current AT&T Southeast nine state service area. d. "Service" shall mean the service(s ) as identified and set forth in this Service Description . AT&T reserves the right at any time during the term of customer's Agreement for the Service to modify the Service and/or to migrate customers to any comparable service AT&T or another AT&T affiliate may have at that time. If AT&T chooses to migrate the customer, AT&T will provide the customer with prior written (email) notice to that effect. In the unlikely event that any such migration would have a material adverse effect on the customer's ability to use the Service, and AT&T or another AT&T affiliate cannot correct or remove such adverse effect, the customer will be permitted to terminate its Agreement for the Service without payment of any early termination charges that would otherwise be applicable on account of such termination . 2) Network Architecture BellSouth Regional Internet Backbone (BRIB) BRIB is the regional backbone that connects DIA customers to other BMFs and DIA customer locations within the AT&T Southeast region , as well as to the global Internet. The BRIB design offers multiple redundancy points in the network; redundancy is provisioned between BMF's and in connectivity of the BRIB to multiple Internet backbone providers . 3) Service Options • Port + Access + CPE Service Option Port + Access Service Option Port Only Service Option Port + Access + CPE Service Ootion CONFIDENTIAL/PROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 04/2007 Page 2 of 14 Created On : February 20, 2008 CCP-33130 DIA service will include the customer premises router, the local loop transport, the port in the BMF , and connectivity to the BRIB and the global Internet. Port + Access Service Option DIA Service will include the local loop transport, the port in the BMF , and the connectivity to the BRIB and the global Internet. The customer will provide their own customer premises router. Detailed specifications for DIA using Metro Ethernet are found in the Metro Ethernet DIA section in Section 6. Port Only Service Option DIA service will include the port in the BMF, and the connectivity to the BRIB and the global Internet. The customer will provide their own customer premises router, and will provide the local loop transport connectivity to the BMF . Detailed specifications for DIA using Metro Ethernet are found in the Metro Ethernet DIA section in Section 6 . Demarcation Points The line of demarcation is as follows : Port + Access + CPE Service Option : LAN interface on CPE Port+Access Option : If < or = DS1 it is the Smart Jack If > DS1 and < 50M , or MetroE DIA 10M , 20M , or 50M (electrical) , it is the Transmit /Receive Coax cable jack If > Fractional OC3 , or MetroE DIA 10M , 20M , 50M (optical) , or MetroE DIA 100M , 250M or 500M , it is the "pair of fibers" 4) Billing Options Dedicated Internet Access (DIA) customers have a choice of billing methodologies . Tiered and Flat Rate monthly recurring charge billing plans are available for most Service Types and most Access Methods . With the Burstable plan , a customer whose Access Method is Private Line may choose to be billed either a tiered/flat rate monthly recurring fee or to be billed a variable amount based upon usage. ATM DIA is burstable billing only. MetroE DIA is only available in Tiered/Flat Rate billing only. a. Usage Determination for Burstable To calculate a customer's usage for a billing period , AT&T will poll the BMF router where the customer's service is terminated , taking measurements every 5 minutes for both inbound and outbound traffic , retaining the higher number for each 5-minute interval . These measurements , collected for a billing period , will then be ordered from high to low, the top 5 percent of measures will be eliminated and the next highest number (95th percentile) will become the usage number to be multiplied by a per megabit price. The price per megabit will be based on : 95th Percentile of usage • Contract Term • Service Type Access Method If any port connection is placed in or removed from service during a monthly invoice period , the 95th percentile result for such port shall be pro-rated for the number of days which such port was in service. The Burstable product is only available using Private Line or ATM as the transport (DSI-OC12) 5) DIA Service Bandwidths Bandwidth Frame Relay Private Line ATM Metro Ethernet 128 kbps X 256 kbps X 384 kbps X 512 kbps X 768 kbps X 1024 kbps X DS1 1536 kbps X X X 2 mbps X* 3 mbps X X* 4 mbps X* 6 mbps X X* 8 mbps X* 9 mbps X X* 10 mbps X* CONFIDENTIAL/PROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 04/2007 Page 3 of 14 Created On : February 20 , 2008 CCP-33130 12 mbps X X* 15 mbps X X* 18 mbps X* 20 mbps X* 21 mbps X X* 24 mbps X* 27 mbps X* 30 mbps X* 33 mbps X X* 36 mbps X* 39 mbps X* 50 mbps X* DS3 45 mbps X X* X 100 mbps X* 250 mbps X* 500 mbps X* 900 mbps X* Fractional X* OC3 speeds OC3 X* Fractional X* OC12 speeds OC12 X* MLFR (31101 bps) X M LFR (61101 bps) X MLFR (9Mbps) X *Not available in all areas **9M MLFR has been discontinued for new sales after 4/1 /07 NOTE : Availability may vary based on service option selected . 6) Service Access Transports Frame Relay Access for DIA The Frame Relay access method for DIA is designed to meet customer requirements for Internet connectivity with DS1 , DS3, Fractional DS1 , and Fractional DS3. Port Only, Port+Access ( Customer Provided Equipment) , and Port+Access +CPE service options are available. Frame Relay service provides a dedicated port connected to a PVC from the customer premises over the AT&T Frame Relay network to the BMF . Frame Relay Port Only is required to be full Committed Information Rate (CIR) . Customers purchasing Port+Access and Port Only Service Options for Frame Relay DS3 and Fractional Frame Relay DS3 must provide Kentrox emulation on customer owned CPE . The Kentrox emulation provides for the "choking" of the 45M when less bandwidth is required (i .e. , 6M , 9M , 12M ) . SMARTRing® service Customers can provision Frame Relay DIA (either Port+Access+CPE or Port+Access Service options) over their existing SMARTRing® service. The SMARTRing® service requires a Shared Network Agreement (SNA) or similar arrangement designated by AT&T , to allow the DIA service to be mapped across the ring . The DIA service does not include or provide the SMARTRing® service itself. The use of SMARTRing® interfaces replaces a portion of the local loop normally associated with the DIA Port+Access +CPE and Port+Access offerings . Availability Frame Relay access to DIA service is available in all tier I and II BMFs . Frame Relay DIA can be ordered using tiered/flat rate billing . For Frame Relay DIA services equal to and above 12Mbps , a Service Availability Check (SAC ) will be conducted during the pre-sales process to determine if/when facilities are/will be available within the target BMF . Multi-Link Frame Relay DIA (MLFR) MLFR DIA is designed for customers who are not served with fiber access facilities (and therefore cannot receive a DS3 circuit) yet their Internet bandwidth requirements exceed that of a single DS1 circuit. The service provides the customer with a dedicated connection to the Internet in multiple DS1 ( 1 .536 Mbps) increments (3M , 6M and 9M ). MLFR Dedicated Internet Access is available with the Port+Access+CPE Service Option and Port +Access+CPE over SMARTRing® only. 9M MLFR will not be offered for sale after 4/1 /2007 . Availability MLFR DIA can be ordered using tiered/flat rate billing . CON F [ DENT IAUPROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 04/2007 Page 4 of 14 Created On : February 20, 2008 CCP-33130 Private Line DIA Private Line DIA service gives business customers a full-time dedicated connection from their customer premise to the Internet. The customer is connected to the nearest BellSouth Managed Facility ( BMF) directly with a private local loop circuit. Port+Access +CPE , Port+Access+CPE over SMARTRing@, Port+Access , Port+Access over SMARTRing@, and Port Only service options are available with Private Line DIA. Unlike Frame Relay, the Private Line access price is based on mileage from the customer's premise to the BMF . SMARTRing@ service Customers are able to provision Private Line DIA (either Port+Access +CPE or Port+Access Service options) over their existing SMARTRing@ service. The SMARTRing@ service requires a Shared Network Agreement (SNA) or similar arrangement designated by AT &T to allow the DIA service to be mapped across the ring . This DIA service does not include or provide the SMARTRing@ service itself. The use of SMARTRing@ interfaces replaces a portion of the local loop normally associated with the DIA Port+Access + CPE and Port+Access offerings Availability Private Line service is available in most BMF's . Private line can be ordered using either the flat rate or burstable billing method . For Private Line DIA services equal to and above 12Mbps , a Service Availability Check (SAC ) will be conducted during the pre-sales process to determine if/when facilities are/will be available within the target BMF . Metro Ethernet DIA (MetroE DIA) This service will enable customers to connect to the Internet at various Metro Ethernet speeds . MetroE DIA is available as Port+Access+ CPE , Port+Access and Port Only service options . When DIA is used with Metro Ethernet Premium service, packets originating from a particular Customer are identified by use of a Virtual Local Area Network number (VLAN Tag) that is assigned by AT&T when the service is provisioned . The VLAN tag is embedded in each ethernet packet received from the Customer and serves to identify the source of the packet to AT&T . The requirement to identify MetroE DIA Customers by VLAN Tag requires that the data transport service connecting to the BMF conform to the following requirements : 1 . The Metro Ethernet Service ordered from AT&T must be Metro Ethernet Premium service equipped with Q-Forwarding . Q-Forwarding is an optional Metro Ethernet Premium feature that adds support for VLAN tagging to the standard Metro Ethernet Premium service. 2 . If a Customer already uses an AT&T Metro Ethernet service that does not include VLAN tagging , (i .e. Basic Metro Ethernet service) , and one or more of the existing locations desire to add DIA services , then all locations served by that service must be upgraded to the Metro Ethernet Premium service. 3 . The CPE equipment effecting the ethernet connection at the Customer Premises to the Metro Ethernet service must support VLAN tagging via the 802 . 1Q protocol . (e.g . a Cisco 2821 router or equivalent). When a Port+Access of Port Only configuration is ordered , the Customer must provide compatible CPE and configure it according to the VLAN tags that will be assigned by AT&T during the ME DIA provisioning process . Customers providing their own AT&T Metro Ethernet transport to the Port Only Service option must purchase rate elements for Premium Fixed Metro Ethernet speeds 10M , 20M , 50M , 100M2 250M , or 500M , plus any additional mileage charges required to connect the customer premise to the closest equipped Metro Ethernet switch Central Office. Customer provided routers must be VLAN-tagging capable for Metro Ethernet DIA service . All dedicated , point-to-point transport services used to provide access to the DIA service are provided via the FCC jurisdiction tariffs or Guidebook. Availability A Service Availability Check (SAC ) will be conducted during the pre-sales process to determine if/when facilities are/will be available within the target BMF . A SAC is required for all MetroE DIA orders . Metro Ethernet DIA Service can be ordered using either tiered/flat rate billing . Burstable billing is not available at this time. Asynchronous Transfer Mode (ATM) DIA Asynchronous Transfer Mode (ATM ) access method for DIA is designed to meet the requirements for Internet connectivity for customers who have existing ATM networks . The Port+Access +CPE and Port+Access options are not available for ATM DIA; the customer must obtain their own ATM circuit separately, and DIA service will map an ATM Port Only across that circuit. ATM is only available with Burstable billing . These services require an existing ATM connection from the customer premise over the AT&T ATM network to the BMF . Availability ATM DIA is available in many BMF's , but must be checked before service order. For ATM DIA services equal to or above 12Mbps , a Service Availability Check (SAC) will be conducted during the pre-sales process to determine if/when facilities are/will be available within the target BMF . DIA Service Access Suitability Examples Access Best Suited For Frame Relay • File transfers Connectivity for LANs, WANs, web servers, email servers Companies looking for scalability Bursty Data applications Private Line 9 File transfers where high security is needed • Web servers connectivity with high multi-media content ATM 0 Customers with existing ATM networks Metro Ethernet 9 Large file transfers • Distance Learning CON FIDENTIAL/PROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 04/2007 Page 5 of 14 Created On : February 20, 2008 CCP-33130 7) DIA Diversity Solutions To better serve some customers ' needs , Dedicated Internet Access ( DIA) customers may now purchase a Diversity Solution Product to enhance diversity ( redundancy) at specific assignments and attributes for their Internet access . Diverse Solutions are designed for customers who have a need for continuous / fault tolerant Internet Access . While Diversity Solutions will increase the likelihood of non-interrupted Internet Access, this product cannot guarantee continuous and non-interrupted 100% Internet Access availability. Diversity Solutions are designed to provide customers with a Primary Access Solution to the Internet that will automatically fail-over to a Secondary Access Solution to the Internet should a trouble on the Primary Service interrupt the customer's connectivity. a) Diversity Options DIA Router Diversity Solution provides the customer two distinct DIA circuits achieving Internet connectivity through access to ( 1 ) a router in a BMF (BellSouth Managed Facility) in case of the Primary Circuit, and (2) a different router in the same BMF in the case of the Secondary Circuit. Traffic will be routed / managed based on weighted static routes to the same BMF on the Diverse Routers . With this option , there will only be one router located at the customer premise, but the circuit will connect in thru diverse routers at the BMF . DIA Router Diversity Solution provides one router at the customer's location , if purchased in the Port+Access +CPE service type. The customer may provide a second router. Router Primary Router .r Custcmer BI»tF Rcuter Secondary Router ■ Service Types The customer's primary circuit and secondary circuit have to be the same DIA Service Type. It means that both circuits will have to be Port+Access +CPE , Port+Access or Port Only Service Type. • Service Speeds The customer's primary circuit and secondary circuit do not have to be the same size; however, it is recommended that the secondary circuit be at least one half the size of the primary circuit. The customer should size the secondary (fail over) circuit so that the secondary circuit is able to send / receive all critical traffic in the event the primary service is down . The Secondary Circuit, in all cases , must be less than or equal to the Primary Circuit. ■ Service Transport It is recommended that the customer choose different access types (e.g . , Frame Relay and Private Line), rather than both the same access types , to improve the level of diversity from the customer premises to the BMF . ■ Service Level Agreements There is no change to SLAB and Service Level Credits for the following SLAB : • Network Availability - target 100% for Primary Service and 100% for Secondary Service Backbone Latency - target 55ms for Primary Service and 55ms for Secondary Service • Packet Loss - target . 5% for the Primary Service and .5% for the Secondary Service Customers will be evaluated for SLA qualified events on the Primary Service and SLA qualified events on the Secondary Service. SLA Credits will be calculated on each service, Primary Service and / or the Secondary Service and on the billed amount for each service for the month in which the SLA Credit was earned , whether derived by flat or usage billing. The Installation Date SLA will be modified as follows : The identified installation interval for the Primary Service and the Secondary Service will be compared , and the longest installation interval will be used to qualify a customer to receive an Installation Date SLA. If AT&T has caused the installation date for the longest installation interval to be missed , and the customer has been charged an installation fee, 100% of the installation fee will be refunded . 8) Features IP Addresses The customer can obtain IP addresses from AT&T or can obtain their own IP addresses from ARIN . The customer may also bring IP addresses previously used from another service provider's IP address space with the written permission of that provider . Although not recommended , a customer may be able to obtain up to 16 Class C IP address from AT&T . . AT&T requires the customer to have immediate need for 80% of the addresses requested , and they must be able to justify use of 80% of the addresses at all times. CON FI DENT IAL/PROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 04/2007 Page 6 of 14 Created On : February 20, 2008 CCP-33130 The customer's initial request for addresses occurs during the ordering process . To request additional addresses , the customer should contact the AT&T Internet Services Management group , who will gather information and evaluate the request. Adequate utilization of any addresses already issued must be documented before additional addresses will be released . Additional details about IP Addressing can be found at the ARIN web site: http ://vwvw.arin . net/ Domain Name Registration AT&T offers DIA customers the option of either registering their new domain name directly with InterNIC , or having AT&T register the domain name for them . AT &T will register up to three new, single domain names as part of the DIA service for new customers during the installation process . Domain Name Service ( DNS) Primary DNS service is an optional offering to DIA customers where alphanumeric domain names are mapped to IP addresses , for ease of use for navigating web sites . Secondary DNS mirrors the information located on the primary DNS server, and acts as a backup source of addresses in the event the primary server is unreachable WebStats Web Stats is a Web based customer network reporting feature that allows customer to monitor their historical network usage statistics online. This provides an excellent opportunity for customers to visualize the usage and performance of their Internet connection . Web Stats are offered as part of the standard service for all Frame Relay, Frame Relay MLFR , Metro Ethernet, and Private Line DIA customers . Customers can access statistical information regarding their Internet connection . Network samples are taken every five to fifteen minutes by the network statistics system and rolled up each night to create daily, weekly and monthly reports . These reports are then hosted on a web site (htto7//webstats BellSouth . neVmns/) for the customer to view. Intelligent PVC (IPVC) Intelligent PVCs are Frame Relay PVCs that continuously monitor the customer network primary links . If the connectivity from the AT&T network to the BMF's primary router fails , the PVC will detect the failure. Within 6 to 60 seconds , the Intelligent PVC will detect the outage and automatically reroute service to the secondary router. Once the primary router starts working again , the Intelligent PVC will automatically reroute traffic back to the primary router. The Intelligent PVC Optional Feature does not guarantee 100% Internet availability to the customer. Intelligent PVC , optional feature, will benefit customers by: • Provides the customer with BMF router diversity for Internet access • Eliminates added expense of provisioning two local access loops • Provides more uptime without a disruption of service Network Address Translation (NAT) NAT , an optional feature for DIA Port+Access+CPE Services except Port+Access+CPE Diverse Solutions , enables a customer's private network (non- registered IP addresses ) to translate into public address space and connect to the Internet. NAT tables are defined within the Customer's Premises Router. NAT benefits customers by: • Providing some additional security by limiting internal address exposure to the global Internet (specifically, user PCs will not be reachable inbound from the Internet, only statically NATed hosts will be reachable from the Internet). • Allowing for addressing efficiencies and , • Conserving IP addresses Two NAT Models are offered : • Static Address Translation - Customer may establish a many-to-one mapping between local and global address , or Customer may configure Static address translations to the port level , using remaining IP addresses for other translations . In this scenario, only the customer's Hosts are mapped and "reachable" from the Internet; the Hosts then communicate with the customer's internal network (PCs) . • Port Address Translation (PAT) - (also known as "overload" ) Customer may map several internal addresses to one. When using PAT , traffic will attempt to engage the original source port; if the source port is fully utilized , PAT will cause the traffic to find the first available port. (same as above) Customers will be limited to the number of IP address on their LAN with NAT translation to a /24 block (254 usable addresses ) . A customer may request additional IP addresses with NAT translation . Note: The Network Address Translation feature is not supported for DIA Diversity Solutions. Cisco IDS NAT cannot be used with Hot Standby Routing Protocol (HSRP). In DIA Diversity Solutions , HSRP is used in the Customer Premises Equipment (CPE) to allow a fail-over to the secondary CPE router in the event the primary router fails . CONFIDENTIAUPROPRIETARY — NOT FOR DISCLOSURE W ITHOUT W RITTEN PERMISSION Version : 04/2007 Page 7 of 14 Created On : February 20, 2008 CCP-33130 Packet Filtering With Packet Filtering , AT&T provides an optional router filter service to all DIA customers . These router filters are configured on the termination router and are generally used to help prevent unwanted traffic from entering or leaving the customer's private network. DIA IOS Firewall Dedicated Internet Access Firewall Service (DIA Firewall) is a security-specific offer providing new and existing " Port+Access+CPE" DIA Service customers an option to outsource managed security services for network protection and defense against attacks . Security is enabled through an advanced firewall engine with state-of-the-art security features including packet inspection , application-based filtering (context-based access control) , per user authentication and authorization , and real-time alerts . For Port+Access DIA customers , the DIA Firewall service is provided through the installation of a certified firewall platform at the customer's premise(s ) with remote configuration , management, monitoring , and maintenance from AT&T's Security Operations Center (SOC) . DIA Firewall includes : Provisioning of a certified firewall platform Installation and configuration (remote) of the firewall platform 24X7 management and monitoring Firewall administration and maintenance 24X7 help desk support • Outbound , Inbound/Outbound , or Inbound/Outbound with DMZ directional traffic protection Implementation of firewall rules-base changes (per level of service) requested by customer There are three DIA Firewall levels of service available to customers . 1 . Basic Firewall a . Internet protection b . Supports Fractional T1 up to DS3 access speeds C . Choice of 0 , 1 , 2 , 3, 4 , or 5 rule-base change requests per year 2. Advanced Firewall a . Bi-Directional protection b . Supports Fractional T1 up to DS3 access speeds C . Choice of 3 , 6 , 9 , 12 , 15 , or 25 rule-base change requests per year (customer rule-base change requests greater than 25 requires an SRF) d . Choice of up to 10 IP Addresses assigned for hosted servers per year (customer requests for IP Addresses greater than 10 requires an SRF) The diagram below represents the conceptual overview for Basic and Advanced DIA Firewall: Transport BRIB Global Service Internet Customer Premises BellSouth Equipment Managed Facility 3 . Premium Firewall e . Bi-Directional protection , with DMZ f. Supports Fractional T1 up to DS3 access speeds g . Choice of 3 , 6 , 9 , 122 15, or 25 rule-base change requests per year (customer rule-base change requests greater than 25 requires an SRF) h . Choice of up to 10 IP Addresses assigned for hosted servers per year (customer requests for IP Addresses greater than 10 requires an SRF) The diagram below represents the conceptual overview for Premium DIA Firewall with DMZ: Transport BRIB Global Service Internet Customer CONFIDENTIP Premises IETAR RDIS(BeIlSouth W ITHO ITTEN PE I ON Version : 04/2007 Equipment Page 8Managed Created On : February 20, 2008 CCP-32 Facility Cisco IOS Firewall DIA IOS Firewall will follow the same Customer Support processes defined for DIA. The Welcome letter sent to each customer provides additional details about DIA IOS Monitoring and Management 10) Professional Services 1 . Additional Fees . From time to time, customers may request services that are beyond the scope of the standard service offering . These services range from , but are not limited to, service expedites , non-business hour installs (i .e. Saturday, Sunday, holiday or evenings from 5:00 P . M . to 8: 30 A. M . the next day) , LAN/WAN design and troubleshooting , application troubleshooting , router configuration services etc . When feasible, AT&T may assist the customer in fulfilling these requests on a fee for service arrangement in accordance with our standard Professional Service Fees . AT&T's hourly billing rates for Professional Services range between $ 125 and $250 per hour depending on the type and scope of work. The customer may also be required to pay additional fees to cover the amount of additional costs incurred by AT&T resulting from the customer's special requests . Such costs may include, but are not limited to, equipment and expedited shipping charges . 2 . Charges . If charges apply for additional services requested by the customer , they will be disclosed to the customer via verbal or written notification prior to performing any work. As necessary, a statement of work may also be provided defining the services and deliverables to the customer. 11 ) Service Level Agreements (SLAs) 1 . General. AT&T intends to provide its services such that the Services will perform in a manner consistent with the objectives set forth in this document. If AT&T fails to perform its services such that any of the following SLAs are not met, the sole obligation of AT&T and the Customer's sole remedies shall be for AT&T to use commercially reasonable efforts to effectuate a repair of the Services and for AT&T to provide the credits , if any, specified below. 2 . Network Availability. (a) " Network Availability ' is the percentage of total minutes during a calendar month that the Services are available to the Customer. Network Availability is calculated as follows : Network Availability = [( Minutes in a month ) - (Total outage minutes)l (Minutes in a month ) The Services shall be deemed to be " unavailable" whenever an outage is recorded on a AT&T trouble ticket classified as " major" or "critical" by AT&T's Network Operations Center which results in Customer not having the ability to transmit or receive packets by means of the Services , and "Total Outage Minutes" shall be deemed to be the length of time during which the Services are unavailable to the Customer, as reflected on such trouble tickets . "Total outage minutes" shall not include any outages (i ) occurring during scheduled maintenance activities ; (ii ) attributable to any act or omission of Customer; (iii) attributable to Customer's applications , equipment or facilities ; (iv) resulting from reasons of Force Majeure or other causes beyond the reasonable control of AT &T ; or (iv) lasting ten minutes or less . (b) The objective for Network Availability is 100% . For any month in which the objective is not met, Customer will receive a credit, which may be applied towards Customer's subsequent monthly invoice(s ) , equal to 1 /30th of the monthly recurring charges for the affected Services (i .e. , the portion (s ) of the Services directly made unavailable as a result of the outage(s) in question ) for each cumulative hour or portion thereof during which such Services are unavailable to the Customer (subject to the limitations set forth herein ). Unavailability and credits will be prorated and paid in 15- minute increments . 3 . Installation Date. (a) " Installation Date" is the actual date that the Services are made available to the Customer. The Installation Date shall not be deemed missed due to installation delays attributable to (i) reasons of Force Majeure or other causes beyond the reasonable control of AT&T ; or (ii) Customer's applications , equipment or facilities . All expedited installation requests do not qualify for this installation SLA. (b) The objective for the Installation Date is to be on or before the target date committed to by AT&T , as reflected on AT &T's service management records . For any installation for which the objective is not met (other than for the reasons set forth above) Customer will receive a credit, which may be applied towards Customer's subsequent monthly invoice(s ) , equal to 100% of the installation charges (if any) otherwise payable by the Customer for the Services . 4 . Latency. (a) "Average Latency" is the monthly average round-trip latency of designated portions of AT&T's network, determined by measuring round-trip network responses over such portions of the network as determined by AT&T The objective for Average Latency is to not be greater than 55 milliseconds . For any month in which the objective is not met, Customer will receive a credit, which may be applied towards Customer's monthly invoice, equal to 10% of the monthly recurring charges for the Services . Network delay will not be considered for purposes of Average Latency, and Service credits will not be available to Customer, in cases where the Services are delayed as a result of (i) the negligence, acts or omissions of Customer, its employees, contractors or agents or its end users ; ( ii) the failure or malfunction of testing equipment, applications or systems ; (iii ) circumstances or causes beyond the control of AT&T , including instances of Force Majeure; or (iv) scheduled service maintenance, alteration , or implementation . Such credits will be granted only if Customer affords AT &T full and free access to Customer's equipment to perform necessary testing , troubleshooting or related activities . 5. Packet Loss . (a) "Average Packet Loss" is the monthly average round-trip packet loss of designated portions of AT&T's network, determined by measuring round-trip network responses over such portions of the network as determined by AT&T . CONFIDENTIAL/PROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 04/2007 Page 9 of 14 Created On : February 20, 2008 CCP-33130 The objective for Average Packet Loss is to not be greater than 0 .5% . For any month in which the objective is not met, Customer will receive a credit, which may be applied towards Customer's monthly invoice, equal to 1 /30th of the monthly recurring charges for the Services . Packet loss will not be considered for purposes of Average Packet Loss , and Service credits will not be available to Customer, in cases where packets are lost as a result of (i) the negligence, acts or omissions of Customer, its employees , contractors or agents or its end users ; (ii ) the failure or malfunction of testing equipment, applications or systems ; (iii ) circumstances or causes beyond the control of AT&T , including instances of Force Majeure; or (iv) scheduled service maintenance, alteration , or implementation . Such credits will be granted only if Customer affords AT&T full and free access to Customer's equipment to perform necessary testing , troubleshooting or related activities . Service Level Objectives (SLOB) 1 . Mean Time to Repair. " Mean Time to Repair" is the monthly average time over any calendar month it takes for AT&T to resolve any outage problem classified as "major" or "critical" by AT&T's network Operations Center. Mean Time to Repair is calculated as follows : MeanTime to Repair = Total outage minutes Total outage occurrences The objective for Mean Time to Repair is not to exceed four (4) hours . This objective will be measured and reported but the Customer will not receive a credit if the objective is not met. 6 . Other Terms and Conditions Customers whose Service was established prior to 5/1 /07 should anticipate receiving any applicable credit within 2 billing cycles after the month in which the SLA objective was missed . Customers whose Service is established after 5/1 /07 will need to call 1 -800-317-3343 and select the appropriate option to request SLA payments , and should anticipate receiving any applicable credit within 2 billing cycles after the month in which the SLA credit was requested . If a customer whose Service was established prior to 5/1 /07 believes a credit should have been applied but was not, or a customer whose Service is established after 5/1 /07 wishes to request a credit, such customer must request such credit within 120 days after the date of the report from AT&T giving notice that an SLA objective was missed . If Customer's request for a credit was in error, Customer may be charged for the costs associated with researching the credit request. The total credits payable for SLA objectives (other than the Installation Date SLA) missed during any one-month period shall not exceed the total monthly recurring charges for the Services in that month . 7 . Force Majeure Force Majeure is defined as including war, riots , embargoes , strikes , or other concerted acts of workers (whether AT&T's or others ), casualties or accidents , malicious or criminal acts of third parties , or any other causes or circumstances whether of a similar or dissimilar nature to the foregoing , which prevent or hinder the delivery of the Services) . CONFIDENTIAUPROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 04/2007 Page 10 of 14 Created On : February 20, 2008 CCP-33130 at &t Addendum to Master Contract for Indian River County Library BellSouth Business Services Master Agreement # CPG -11097 Quote # BBS080121164427 Term The undersigned Customer hereby orders from BellSouth Telecommunications, Inc . , doing business as AT&T Southeast ("AT&T" ) the BellSouth Business Services of the type , at the location and for the prices and term specified in this Addendum and its related Addendum Detail Form (s) (collectively , this "Addendum " ) . BellSouth Business Service is provided , and this Addendum is submitted , subject to and in accordance with BellSouth Business Services Master Agreement , and all applicable acceptable use policies . This Addendum is valid only when accepted by an authorized representative of AT&T . The term of the Service begins upon completion of installation and activation by AT&T , unless terminated earlier as set forth herein or in accordance with the provisions set forth in the BellSouth Business Services Master Agreement . This Contract shall be extended for additional one year terms under the same terms and conditions herein unless either party provides written notice of its intent not to renew the Contract at least sixty (60 ) days prior to the expiration of the initial term or each additional one-year term . Additional Terms and Conditions 1 . Pre-qualification does not guarantee service availability at the installation location . Although Customer's line pre-qualified for Service there are circumstances beyond AT&T's control that may result in Customer's inability to receive this Service . Some of these limitations are not detectable until AT&T installers are at Customer's location and attempt installation of the Service . If it is determined that AT&T is unable to install this Service , Customer will not incur any charges associated with the attempted provisioning of Service for the affected location (s) . 2 . If Customer cancels its Services or any portion thereof , or has its Services or any portion thereof terminated pursuant to Section 12(a ) or 12( b) of the BellSouth Business Services Master Agreement , prior to the expiration of the minimum term selected herein , Customer shall be obligated to pay AT&T a termination charge equal to 50% of the total monthly charges (other than variable usage charges ) that would have become due for the remainder of the scheduled minimum term if such termination had not occurred . Such termination charge shall be paid to AT&T within thirty (30) days after such cancellation . 3 . If Customer cancels installation of the Services , or part of a service order, before the installation due date , Customer shall be obligated to pay AT&T cancellation charges equal to 50 % of all the standard nonrecurring charges associated with the order , or that part of the order being cancelled . 4 . Customer may incur additional charges in the event AT&T has to build out additional facilities in order to provision Customer's Services . Customer will be notified of such additional charges and may terminate the Services without incurring termination charges. 5 . This Addendum may be executed in one or more counterparts, each of which shall be deemed an original and all of which shall be taken together and deemed to be one instrument . The Parties agree that a facsimile or electronic transmission of each Party's signature to this Addendum and Orders hereunder will be deemed an original and the best evidence thereof for all purposes , including , without limitation , all evidentiary purposes before any arbitrator, court or other adjudicatory authority . 6 . CUSTOMER HAS READ AND AGREES TO BE BOUND BY THIS ADDENDUM , INCLUDING THE APPLICABLE ADDENDUM DETAIL FORM (S ) AND THE BELLSOUTH BUSINESS SERVICES MASTER AGREEMENT AND RATE SCHEDULES , AND ALL APPLICABLE ACCEPTABLE USE POLICIES , ALL OF WHICH REPLACE AND SUPERSEDE ANY OTHER NEGOTIATIONS , AGREEMENTS , PROPOSALS AND COMMUNICATIONS (ORAL OR WRITTEN ) RELATING TO THE SERVICES LISTED OR DESCRIBED ON THIS ADDENDUM AND SHALL PREVAIL OVER ANY ADDITIONAL OR CONFLICTING TERMS IN ANY PURCHASE ADDENDUM , INVOICE , ACKNOWLEDGMENT OR OTHER SIMILAR DOCUMENT ISSUED BY CUSTOMER . CONFIDENTIAUPROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 12/2005 Page 11 of 14 Customer Initials : Created On : February 20, 2008 CCP-33130 Date: ACCEPTANCE OF ANY ADDENDUM BY AT&T IS SUBJECT TO AT&T CREDIT AND OTHER APPROVALS . FOLLOWING ADDENDUM ACCEPTANCE , IF IT IS DETERMINED THAT THE INITIAL CREDIT APPROVAL WAS BASED ON INACCURATE OR INCOMPLETE INFORMATION , AT&T IN ITS SOLE DISCRETION RESERVES THE RIGHT TO CANCEL THE ADDENDUM WITHOUT LIABILITY OR SUSPEND THE ADDENDUM UNTIL ACCURATE AND APPROPRIATE CREDIT APPROVAL REQUIREMENTS ARE ESTABLISHED AND ACCEPTED BY CUSTOMER . CONFIDENTIAL/PROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 12/2005 Page 12 of 14 Customer Initials : Created On : February 20 , 2008 CCP-33130 Date: Summary Dedicated Internet Access Components purchased : Site-to-Site locations: 1 Charges Customer will pay to AT&T all charges billed pursuant to the Contract . Charges are as set forth below. "I ft home q HEM NOW 5 • x 3 . `5 AT&T Total $0 . 00 $2125 . 00 Incorporation The Terms and Conditions of this addendum are added to , and become , integral parts of with Master Master Agreement CPG- 11097 and are fully incorporated herein by this reference . Contract I acknowledge that I have received and read the BellSouth ® Dedicated Internet Access Service Description Cu r-Initials and Date IN WITNESS WHEREOF , the Company and Customer have caused this Addendum to be executed and delivered by their duly authorized representatives , effective upon execution by Customer and acceptance by the Company . Acknowledgement Customer: Indian River County I BellSouth Telecommunications, Inc. d/b/a AT&T Southeast ( b ' Is authorizedpr entative) : BY: By: . thori ed Sig t e) Na : Joseph A Baird N ands 6fighnn Title : County Admin i trator T' e: Date : D G� Date : APPROVED AS TO FORM ND GA UFFIC CY 44 MARIAN E . F ASSISTANT COUNTY ATTORN Y Indian River Co . ppr ed Date Administration Legal Budget Department / 1 Risk Mgt. CONFIDENTIAL/PROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 12/2005 Page 13 of 14 Customer Initials: Created On : February 20, 2008 CCP-33130 Date: Solution Details Dedicated Internet Access Install Charge Monthly Charge Charges for Primary Circuit Location # 1 Site Name : IRC Library Site Address : 1600 21st Street Vero Beach FL 32960- Metro Ethernet Tiered Pricing $0 . 00 $2125 . 00 Service Package : Port + Access + CPE Port Speed : 10 Mbps Contract Term : 36 Months Site Total : $0. 00 $2125. 00 CON FIDENTIAUPROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version : 12/2005 Page 14 of 14 Customer Initials : Created On : February 20, 2008 CCP-33130 Date: aW E -rate Rider ATTACHMENT TO Addendum to Master Contract for Indian River County Library BellSouth Business Services Master Agreement # CPG -11097 Quote # BBS080121164427 ( "Agreement" ) FOR SERVICES AND/OR PRODUCTS SUBJECT TO UNIVERSAL SERVICES ( " E-RATE " ) FUNDING This Attachment ("Attachment") , entered into by BellSouth Telecommunications , Inc, d/b/a AT&T Floridat ("AT&T") and Indian River County] (" Customer") and effective as of the date last signed below (" Effective Date") , is an attachment to the Agreement. This Attachment shall have the same term as the Agreement . If there are any inconsistencies between the Agreement and this Attachment with respect to the Service for which E- rate funding is sought , the terms and conditions of this Attachment shall control . TERMS AND CONDITIONS APPLICABLE TO E-RATE FUNDED PRODUCTS AND SERVICES Customer has represented that it intends to seek funding through the Federal Universal Service Fund program known as " E-Rate " for some or all of the Services or Service Components purchased under the Agreement. E -Rate is administered by the Schools and Libraries Division (" SLD " ) of the Universal Service Fund Administrative Company ( " USAC " ) (Sometimes collectively or individually referred to herein as " USAC/SLD " ) . The Federal Communications Commission (" FCC " ) has promulgated regulations that govern the participation in the E-Rate program . Both Parties agree to adhere to FCC regulations as well as the rules established by SLD and USAC regarding participation in the E -Rate program . The Parties further agree : 1 . Reimbursement of USAC/SLD . If USAC/SLD seeks reimbursement from AT&T of E- Rate funds as a result of Customer' s failure to comply with the E-Rate rules or regulations , including Customer delays in submitting required forms or contracts ; or, if USAC/SLD determines that Services which it had previously approved for discounts are not eligible and funds must be returned (a " ComAd") (other than as the result of AT&T' s failure to comply with the E-Rate requirements) , then Customer shall reimburse AT&T for any such funds AT&T must return to USAC/SLD within ninety (90) days of notice from USAC/SLD seeking reimbursement . In addition , Customer agrees and acknowledges that a determination of ineligibility does not affect the obligations set forth in the Agreement , including those obligations related to payments and early termination fees . 2 . Eligibility of Products and Services. The eligibility or ineligibility of products or services for E- Rate funding is solely the responsibility of the USAC/SLD and/or the FCC . AT&T makes no representations or warranties regarding such eligibility . 3 . Service Substitutions . Customer acknowledges that USAC/SLD funding commitments are based upon the products , services and locations set forth in the Form 471 and that any modification to the products and services and/or the locations at which the products or services are to be installed and/or provided , requires Customer to file a service substitution with USAC/SLD , seeking permission to receive alternative service or receive the service to an alternative location . If Customer intends to make any such service substitutions , then Customer agrees to pursue them , and file any and all requisite documentation , diligently . AT&T will provide Services and Service Components only as approved by the SLD and may suspend activities pending approval of service substitution requests . 4 . Requested Information . If requested , Customer will promptly provide AT&T with final copies of the following E- Rate-related materials (including all attachments) prepared by or for Customer: (i ) Form 471 and Item 21 Attachment ; if appropriate , (ii ) Form 486 ; (iii) Form 500 ; (iv) Service Substitution Request ; (v) Service Certification Form ; and , (vi) Form 472- BEAR . If the Customer issues purchase orders , Customer shall clearly delineate between eligible and non-eligible Services on those orders . 5 . Representations Warranties and Indemnities . Each Party represents and warrants that it has and will comply with all laws and the requirements applicable to the E- Rate Program . In addition to any indemnification obligations set forth in the Agreement and to the extent permitted by law , each Party agrees to indemnify and hold harmless the other Party (its employees , officers , directors and agents , and its parents and affiliates under common control) from and against all third party claims (including FCC or USAC/SLD claims) and related loss , liability , damage and expense (including reasonable attorney' s fees) arising out of the indemnifying Party's violation of the E- Rate Requirements or breach of the representations , warranties , and terms contained in this Attachment . 1 of 3 W dt&t E -rate Rider Customer Must Choose A or B A. ) 14 [OPTION " A " IS AVAILABLE FOR NEW OR EXISTING SERVICES] CUSTOMER DIRECTS AT&T TO COMMENCE OR CONTINUE SERVICES EVEN IF FUNDING COMMITMENT DECISION LETTER ( " FCDL" ) HAS NOT BEEN RECEIVED FROM USAC/SLD . CUSTOMER ACKNOWLEDGES ITS OBLIGATION TO PAY FOR THE SERVICE IF FUNDING IS DENIED OR USAC/SLD COMMITMENT IS NOT RECEIVED , 1 . Scopes Customer desires that Services commence on or about July 1 , 2009 . Customer intends to seek funding from the USAC/SLD , but acknowledges that it may not receive an FCDL prior to this date and that it is possible that USAC/SLD may not approve funding or may delay its decision . 2 . Funding Denial Agreement Termination : CUSTOMER ACKNOWLEDGES THAT THERE IS NO RIGHT TO TERMINATE THE SERVICES OR SERVICE COMPONENTS MADE THE BASIS OF THIS ATTACHMENT IF E- RATE FUNDING IS DELAYED OR DENIED . Customer should refer to the E-Rate Rules and Regulations regarding USAC/SLD payments for eligible services delivered after the beginning of the E- Rate year (July 1 st) but before receipt of an FCDL . B . ) ❑ [OPTION " B " IS APPROPRIATE FOR NEW SERVICES] SERVICES WILL NOT COMMENCE UNTIL AT&T RECEIVES NOTIFICATION THAT E-RATE FUNDS HAVE BEEN COMMITTED , IF E-RATE FUNDING FOR SERVICES IS DENIED , AGREEMENT WILL TERMINATE AS TO THOSE SERVICES UNLESS AND UNTIL A NEW ATTACHMENT ( REPLACING THIS ATTACHMENT) IS EXECUTED . 1 . Scoped Customer agrees to use best efforts to obtain funding from the USAC/SLD AT&T will not begin work related to the Services and/or equipment (including , without limitation , construction , installation or activation activities) until after AT&T receives Customer notification to proceed with the order , and verification of funding approval , and , for Internal Connections ( IC) , a verification of Form 486 approval by the USAC/SLD . AT&T will commence Service (s) as soon as is practical following the receipt of the appropriate documentation . 2 . Funding Denial Agreement Termination : if a funding request is denied by the USAC/SLD , the Agreement , with respect to such Service(s) , shall terminate sixty (60) days from the date of the FCDL in which E- Rate funding is denied or on the 30th day following the final appeal of such denial , and Customer will not incur termination liability. In the event Services are to be provided pursuant to a multi-year arrangement (whether by contract or tariff) , this termination right applies only to the first year of the multi- year agreement . 3 . IF CUSTOMER WISHES TO CHANGE ITS SELECTION AND WISHES AT&T TO COMMENCE SERVICES REGARDLESS OF FUNDING COMMITMENT FROM THE USAC/SLD , CUSTOMER WILL EXECUTE A NEW (REPLACEMENT) ATTACHMENT , AND AGREE TO THE TERMS SET FORTH IN "A" ABOVE . Upon execution of the Replacement Attachment, the Parties will mutually agree upon a Service Commencement Date . This provision does not apply to Services that were initially approved for funding and subsequently deemed ineligible by USAC/SLD after commencement of Service 2 of 3 dt&t E -rate Rider Customer acknowledges its obligation to designate the method by which it will receive E-Rate discounts . With respect to each discount method , Customer agrees as follows : Billed Entity Application Reimbursement (" BEAR ") — Form 472 : Customer agrees to submit to AT&T complete and accurate BEAR — Form 472 requests for certification at least five (5) business days prior to the FCC Invoice Deadline date for the Funding Request Number(s) (" FRN ') being submitted on that Form 472 . AT&T cannot ensure that the Form 472 will be reviewed prior to the deadline if not received at least five (5) business days prior. Upon receipt of USAC/SLD check in the amount of the certified Form 472 , AT&T will remit payment to Customer within twenty (20) business days after receipt of payment from USAC/SLD . It is solely Customer' s responsibility to ensure the accuracy of this submission and the amounts sought to be recovered through the E-Rate program . Service Provider Invoice form - ("SPI ") — Form 474 : After AT&T has received notification of approved funding , an approved Form 486 , and Customer has confirmed the appropriate Billed Accounts to be discounted per Funding Request Number, AT&T will then provide E- rate program discounts and will file a Form 474 SP1 . Customer agrees to promptly submit any AT&T or USAC/SLD Forms needed to support requests for payment of Services rendered . In the event SLD denies payment, Customer will be responsible for repayment of all funds provided to Customer by AT&T associated with this process . FCC RULES REQUIRE THAT PRIOR TO SUBMISSION OF A FORM 471 APPLICATION FOR FUNDING THE PARTIES MUST HAVE ENTERED INTO A BINDING CONTRACT FOR THE SERVICES MADE THE SUBJECT OF THE APPLICATION . IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE THAT STATE LAW REQUIREMENTS FOR A BINDING CONTRACT HAVE BEEN MET PRIOR TO THE SUBMISSION OF A FORM 471 . ® THIS ATTACHMENT REPLACES THE ATTACHMENT BETWEEN THE PARTIES DATED December 18 , 2006 . SO AGREED by the Parties' respective authorized signatories : Bellsouth Telecommunications , Inc, d/b/a AT&T Flo Indian River County "AT&T" Customer Signature: . A T Signature: _fes Print Name : Jos h A . B rd, rint NameSandra . Sheehan Title : COUnty dministrator Title : Associate Director Customer Contracts Date : Date : APP OVet) AS TO FORM A Er' ^ L SUFF1TENC MARIAN E . ASSISTANT COUNTY ATTORNEY 3 of 3