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HomeMy WebLinkAbout2006-193E. Health Department LLYJDepartmental Structure and Functions The Health Department manages one hundred and fifty full time staff in multiple locations throughout the county including the Gifford Health Center and the Main Health Department at Indian River County located at 1900 271 Street. In addition , the department employs staff in the field and at all county schools . The Health Department is a state agency operating under a core contract under the Board of County Commissioners . The Health Department has a vision for a healthier tomorrow by working together to improve quality of life for county residents . In order to achieve its mission , the Department seeks to apply the values of teamwork , being prepared to respond , respect for individuals , integrity of the highest standard , dedication to helping people , and excellence through innovation and efficiency. To help them achieve these lofty objectives, the Indian River County Health Department provides direct services in the areas of communicable disease ; school health ; environmental health ; mental health counseling ; family planning ; and disaster preparedness . In addition to these offerings, the " department provides the following Clinic and Health Services : • Dental Services • HIV-AIDS • Sexually Transmitted Diseases ( STD ) • Disease Tracking • Tubercolis Control • We Care Physician Referral Network • WIC (Women , Infants, and Children ) Nutrition • Adult Health • Health Education • Healthy Start • Pediatrics • School Health • Outreach Programs The Department is a hybrid entity with involvement in both State and County issues . The Department ' s role with the County consists of two major sectors , including : • Public Health " Clinical " Role Restricted data which cannot be shared externally by law. Clinical data combined with local demographics to make useful interpretations into Community Health , Community Health Access and Disparity. • Environmental Health Role Involved with disease prevention , protection , and regulation . Involved with plan review process and county permitting . Involvement with Indian River County ' s GIS has occurred on a limited basis since the mid 1990 ' s . However, the Department continues to remain a separate entity. The Health Department currently uses GIS for data browsing and has copies of ArcMap for use with floating licenses . The Department Director, Assistant Director, Environmental Manager, Business manager, IT director, and Assistant IT director currently use ArcMap . These six staff members will be Tier 2 GIS Users ; all other GIS users in the Health Department will be Tier 3 GIS 211 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Users ; (see Chapter 2: GIS Organizational Structure and Staffing for more information on Tier 2 & Tier 3 GIS Users ) . y "1IExisting Hardware and Software At present , everyone in the department has a PC . There are also ten laptops being used by Department staff. All computers are running Windows XP or Windows 2000 operating systems and have access to the County network. The Department uses the following software packages at various capacities . 1 . CD-Plus 2. Centrax 3. Merlin 4. ArcView 9 The Department also has access to ArcMap. One license of this program is currently running on a server. Personnel expressed that specific individuals throughout the Department would benefit from having a copy of ArcView installed locally. These individuals include the " following : a . Department Director b . Assistant Director c . Environmental Manager d . Business Manager e . IT Director y f. Assistant IT Director g . Environmental Health Liaison Please refer to the GIS Software Recommendations below for a description of this software a application . 011-m Recommended GIS Needs and Duties The Health Department is poised to take advantage of GIS in support of various departmental functions . The Department has several GIS needs , including : • Centralized GIS Environment • Geo-Spatial Health Data Creation and Integration • Mapping and Spatial Analysis in Support of Heath Department Operations • Routing for Public Outreach Programs Formal GIS Training for Health Department Staff Centralized GIS Environment * The Indian River County Health Department needs access to GIS data maintained by various other departments such as Utilities Services , Building , Emergency Management, Property Appraiser, Tax Collector, Voter Registration , and Mosquito Control . As part of the County ' s enterprise wide GIS implementation , all department data will eventually be stored in a single repository where each department has access to up-to-date spatial layers . w This sharing of information will greatly assist the Health Department in fulfilling its Public Health and Environmental Health Roles and allow personnel to more effectively respond to the surrounding community ' s health needs . Department personnel indicated the need to have access to local demographic data which can then be integrated with public health or " clinical " data ; this integration will provide valuable insights into Community Health , 212 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Community Health Access and Disparity, as well as give helpful feedback concerning the ` measurement of improved access implementation . Additionally, a centralized repository of GIS data would benefit not only the Health Department, but other departments which require access to Health Department specific data sets on occasion . Environmental health data being maintained in several databases can be spatially enabled and shared with other County departments; Community Development Planners and Utilities Services would greatly benefit from this data . It is recommended that ArcGIS should be implemented as the central GIS platform throughout Indian River County. Working from the same GIS platform will greatly simplify data sharing and access for the Health Department and other County departments . ArcGIS is recommended for the Health Department for the following functionality: " Storage of septic system permits, public health , and environmental health features the Health Department is responsible for maintaining • A centralized platform for accessing other County-wide GIS data layers , such as aerial photography, tax parcels, street centerlines, demographics , and more • A centralized platform for integration with existing enterprise systems and databases eGeo-Spatial Health Data Creation and Integration The Health Department stores much of its information in electronic databases that have addresses as an attribute; therefore spatially enabling these databases will yield important datasets for the GIS . It is recommended that information stored in paper or other type of hardcopy recording be entered into a database such as MS Access or MS SQL Server. Data from Centrax and Occulus should be attained on set intervals and mapped by address utilizing an automated address matching routine . Once this information is maintained as digital data , it can be spatially enabled for use in the County ' s GIS Health Department personnel expressed that access to the following GIS data layers would be beneficial : • Aerial Photography • Business Licenses • Capital Projects Data • Code Enforcement Data ® 0 Commercial Businesses • Clinical and Health Management Data • Crime Data • Demographics • Environmental Health Data • Flood Maps • FPL Data • Land Usage Data • Permits • Residences • Soils • Special Needs Citizens • Waste Management Data Water and Sewer Data Additional layers may be required as the Department increases its GIS utilization and incorporates additional data . 213 GIS Needs Assessment and Implementation Plan Chapter I - Departmental GIS Needs Assessment a Mapping and Spatial Analysis in Support of Health Department Operations GIS can be utilized to provide support for epidemiology studies , routing for public outreach programs , geo-spatial analysis of health records such as immunization and special program participants among various other Health Department related operations . Access to an accurate and up-to-date address point layer is critical for the tracking of the spread of various diseases and health problems (such as low-weight births ) . The address of each person with a contagious disease can be displayed according to when the disease was reported , or when each sufferer is suspected of contracting the disease . There are a wide variety of books on the market that focus on the use of GIS and spatial analysis for tracking diseases and other analysis important to the Health Department . Please refer to http ://www .esri . com /industries / health /index. html for much more information on the uses of GIS for health analysis . An Intranet GIS data browser is recommended for Health Department personnel to conduct basic spatial analysis and to produce maps . For advanced analysis and other tasks such as data creation or manipulation , the Health Department should train for and utilize desktop GIS software . See the Recommended Applications Section later in this Needs Assessment for a list of recommended software for the Health Department. _ Formal GIS Training for Health Department Staff Several departments/divisions , including the Health Department , will benefit from formal training in GIS . It is recommended that the Health Department and the GIS Director identify key division staff to receive formal training . More information on training opportunities can be found in Chapter 8 : GIS Training and Education . 4 Epidemiology and GIS : Prince William County Virginia Health Department lip Ah _ of . , 1. p, <j Epidemiology researchers can find clues to the spread of a disease as they study outbreaks of the disease through time , location , and groupings of people . In many cases , people with = an illness belong to several groups such as family, school , church , and work. These groups are also identified by location . By mapping the location of various groups and looking at the presence of illness over time, it may be easier to identify the source of a disease and how it spreads . Knowing these factors can help doctors create a plan to halt the spread of disease . 214 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment The maps shown here depict the spread of measles through Prince William County in 1988 . The locations of the patients by home address show a random pattern , while the plot by school shows obvious aggregations of cases . When viewed by two-week periods , the spread of the illness from school to school becomes apparent. In fact, during the outbreak it was possible to document dating patterns and sporting events that facilitated this spread . One of the control measures was halting certain sporting events . Using additional GIS data layers , researchers can look for possible links to diseases by comparing disease clusters with extremely hazardous substance site ( EHS ) facilities and their vulnerability zones . In cases of illness for gastroenteritis , clusters can be viewed and possibly identified with restaurants and other commonly frequented establishments . By implementing this analytical process with GIS , epidemiologists can identify, locate, and group illnesses with people, places, and activities : develop a plan ; and initiate control measures to halt the spread of disease . This kind of process was used in handling the potential threat of the West Nile virus and the outbreak of human encephalitis , which began in New York City in early August 1999 . "Case Study Courtesy of ESR) Map Book Gallery Volume 16 iGIS Data Layer Inventory and Recommendations The Health Department will benefit from access to several other departmental GIS data layers . It is expected that once all departmental data is integrated , consolidated , and centrally stored , that staff will have access to all non-classified GIS data layers from other County departments . } Health Department personnel expressed that access to the following GIS data layers would be beneficial : Extract , cleanse , geocode , and map from address database ; Automated ; Community Address Points georeference based on Development/Planning Recommended aerial photography and GPS field work Hy-over with control Property Appraiser - GIS Aerial Photography Existing points and Mapping Extract, cleanse, Business Licenses geocode and map from Community Development Recommended CD- Plus database Extract, cleanse, Engineering geocode and map from Capital Projects Capital Projects Division /Surveying and Recommended database Mapping Census Data Acquire from Census Community Development Existing Bureau Code Enforcement Extract, cleanse , Data geocode and map from Automated Recommended CD-Plus database 215 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Commercial Extract, cleanse, Addresses geocode , and map Automated Recommended from address database Community/Special Extract , cleanse, Needs Data geocode and map from Automated Recommended - various databases Contaminated Well Acquire from the State Monitoring of Florida GIS Director Existing County Limits Acquire from Ordinance Property Appraiser - GIS Existing Information and Mapping Extract, cleanse , and - Crime Data automatically map from Automated Recommended Sherriff New World database Demographics Acquire from Census Community Development Existing Bureau Extract, cleanse, Demolition Permits geocode and map from Automated Recommended Access database Extract, cleanse, Facility Inspections geocode and map from Automated Recommended Centrax database Digitize polygons from aerial photographs and Flood Maps existing maps; existing Community Development Recommended y CAD data Aggregate from various FPL Data sources ; others as GIS Director Recommended " needed Hydro Geological Digitize on screen ; Data existing CAD data ; GPS GIS Director Recommended field work Extract, cleanse , Indoor Air Quality geocode and map from Automated Recommended Centrax database Digitize polygons from aerial photographs and Emergency Services or Land Use Existing existing maps ; existing Planning CAD data Acquired from tax Property Appraiser - GIS Parcels records ; Cogo and MappingExisting Extract, cleanse, Permitting geocode and map from Automated Recommended CD- Plus database Extract, cleanse, Permit Applications geocode and map from Automated Recommended CD- Plus database 216 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Pollutant Interceptor Extract, cleanse, Permits geocode and map from Automated Recommended Access database Proposed Digitize from base map Developments/ data ; acquire from Community Recommended Subdivisions developers submitting Development/Planning as-builts Rabies Surveillance Extract, cleanse, Data geocode and map from Automated Recommended Centrax database Sanitary Nuisance Extract, cleanse , Complaints geocode and map from Automated Recommended Centrax database Aggregate from various Sarah Title Three sources ; others as GIS Director Recommended needed Extract, cleanse, Septic System Pemits geocode and map from Automated Recommended Centrax database Digitize on screen; Existing / Arbitrary Sewer Base Map existing data ; GPS field Utilities Services Coord . System work Soils Acquire from USGS GIS Director Recommended Storm Water Base Digitize on screen ; Engineering Map existing data ; GPS field Division/Surveying and Recommended work Mapping Derived from aerial Street Centerlines photography; GPS field GIS Director Existing work Digitize from base map ' Subdivisions data ; acquire from Community Recommended developers submitting Development/ Planning proposed development Topological Data Contract GIS Director Recommended hotro rammetrist Utility Lines /from as - Digitize on screen ; builts/proposed existing CAD data ; GPS Utilities Services Existing field work Digitize on screen ; Water Base Map existing CAD data ; GPS Utilities Services Existing field work Waste Management Extract, cleanse , Data geocode and map from GIS Director Recommended database Well Construction Extract, cleanse, and Permitting geocode and map from Automated Recommended Access database 217 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Recommended GIS Applications To meet the Health Department GIS goals the following GIS software is recommended . A detailed description of each of the recommended applications, where applicable, is provided in the Enterprise-wide application section later in this chapter. The following is a list of the recommended GIS applications: 5 ArcGIS 9 One license of ArcView 9 is recommended for use by Health Department personnel . A description of this application is provided in the Enterprise-Wide Applications section of this „ chapter. Intranet GIS Data Browser An Intranet GIS data browser has been recommended for use by Health Department personnel . The Intranet GIS data browser should provide health mapping functionality for all Department personnel . This application will serve as the primary enterprise-wide GIS application for the Health Department . A full description of recommended GIS data browser solutions is provided in the Enterprise-wide Applications section of this chapter. Recommended Departmental GIS Users „ The following graphic describe the recommended departmental GIS user roles based on the three tiers of GIS . For more information on the three tiers of GIS refer to Chapter 2 - GIS Organizational Structure and Staffing . OTier 1 : Power User Health Department OAdministratorTier 2: Analytical User O Tier 3: Browser User Administrative Assistant + Assistant CHD Personnel Business Medical Senior Comm Environmental Director Manager I Executive Health Nurse Manager .. Director Director Assistant Comm Health Nurse Director Government Staff Assistant PhysicianmnSenior Physidan Senior Physician Senior Physician Planning Interviewing Consultant Clerk Senior Physician Senior Physician Senior Physician Senior Physician s.mapmm seam ewiuomer scemso, Senior Physician Senior Physician Senior Physician r Senior Dentis[ Volunteer Physicians Health Department Multi-Tier GIS Application Use 218 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment HUMAN SERVICES Human Services EffiH Departmental Structure and Functions The Human Services Department employs four full -time staff, including : • Human Services Director • Assistant Director • Case Worker • Intake Worker The Human Services Department has two main responsibilities : 1 . Welfare program for food and cash assistance 2 . Children services Two other key roles include providing general assistance programs aimed at restoring individuals to social and economic independence and providing services to needy individuals; these programs and services allow the Human Services Department to provide excellent assistance to Indian River County residents on an on-going basis . Other key responsibilities include : • Administering Grants • Monitoring Non-Profit Agency Programs • Extensive Committee/ Citizen Volunteers Contact • Community Outreach with Non-Profit Agencies Currently, the Human Services Department does not utilize any GIS technology . Hard copy maps illustrating specific areas requiring , or supplying children ' s services are provided on occasion by external sources . One employee has taken a basic GIS mapping course , but does not have access to GIS software . The majority of GIS users in Human Services will be Tier 3 GIS Users; ( see Chapter 2 : GIS Organizational Structure and Staffing for more information on Tier 2 & Tier 3 GIS Users ) . " _';9Existing Hardware and Software At present , there are four desktop computers being utilized by Human Services staff . All computers are running Windows XP or Windows 2000 operating systems and have access to the County network . The Department uses the following software packages at various capacities . " 1 . MS Office 2 . Munis 3 . Servicepoint Client Tracking System Recommended GIS Needs and Duties The Human Services Department is poised to take advantage of GIS in support of various departmental functions . The Department has several GIS needs , including : • Geo-Spatial Data Creation and Integration • Mapping and Spatial Analysis in Support of Human Services Operations • Disaster Preparedness and Post Disaster Response for Human Services 219 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment StGeo-Spafial Data Creation and Integration The Health Department stores some of its information in electronic databases such as Service Point Client Tracking System that have addresses as an attribute; therefore spatially enabling these databases will yield important datasets for the GIS . It is recommended that information stored in paper or other type of hardcopy recording be entered into a database such as MS Access or MS SQL Server. Once this information is maintained as digital data , if can be spatially enabled for use in the County ' s GIS . Human Services personnel expressed that access to the following GIS data layers would be beneficial : • Health Department Data • Service for at-risk children • Agency Locations • CSAC Funded Programs • Demographics - Census Data • Aerial Photography See the GIS Data Layers list later in this Department ' s Needs Assessment for a more detailed listing of the layers required . Additional layers may be required as the Department increases its GIS utilization and incorporates additional data . �Mappinq and Spatial Analysis in Support of Human Services Operations GIS can be utilized to provide support for targeting needs and services for low income r residents . Specifically, Human Services staff indicated the need to use GIS for the following purposes . • Mapping of areas where residents need transportation to services • Mapping of daycare facility locations • Mapping of eldercare • Mapping of housing services • Mapping of vocational training facilities • Mapping of services for the homeless As aforementioned , staff also expressed a need to have access to all data created by the Health Department . This could include geo-spatial analysis of health records such as immunization and special program participants among various other Health Department related operations . An Intranet GIS data browser is recommended for Human Services Department personnel to conduct basic spatial analysis and to produce maps . For advanced analysis and other tasks such as data creation or manipulation , the Human Services Department should train for and utilize desktop GIS software . eDisaster Preparedness for Human Services A GIS Vulnerability Index can be created to aid Human Services staff in providing assistance to areas in the county that need services after natural disasters . These areas could include adult poverty, citizens without vehicles, services wages, disabled citizens over age 65, and areas where English is not the first language . Considering Indian River County ' s placement on the coast of Florida , where multiple- hurricane disasters are common , the Human Services Department can play a big role in 220 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment response efforts . Disasters have historically exposed the disproportionate vulnerability of lower-income communities and their concentrated need for post-disaster assistance . The development of a predictive " Vulnerability Index " in GIS based on inputs of socio- economic factors such as income and housing tenure for Indian River County will aid the Human Services Department in mapping a positive correlation of concentrations : this Vulnerability Index can then be used as an emergency preparedness and planning tool . GIS demographic data from the County and Census sources will need to be acquired for the successful creation of a vulnerability index. These layers could include the following : • Adult Poverty • " No Vehicle " response • Service Wages • Disabled over 65 and under 15 • Length of Tenure, English not first language • Population Using these various data sets, vulnerability indicators can be created , mapped and viewed to indicate areas of low and high vulnerability throughout the County and provide Human Services staff a more efficient method for post disaster response efforts . QGIS Vulnerability Index: Lee County Florida uses GIS to assist in disaster response In 2004, Lee County, Florida faced the aftermath of Hurricane Charley . Lee County Department of Human Services, charged with providing targeted neighborhood development, housing services , vocational training , and public health support for low income residents , benefited greatly from the use of a GIS Vulnerability Index . Lee County ' s robust GIS system provided the necessary means to successfully carry out the Vulnerability Index. With 350 active feature layers , ESRI ArcGIS 9 . 1 , Aerial photos on a 3 year cycle in addition to 3- D photography , Lee County ' s GIS program has evolved steadily over the years to become an extremely useful tool in hurricane preparedness and disaster response . 221 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Department of Human B * rvices Lee Courity, Florida 4 _ ,Wl 11 1r li L� ,1 • i 4 Lee County Human Services Characteristics During Charley ' s aftermath , national television depicted FEMA , National Guard , and thousands of out-of-state public, nonprofit, and private workers carrying out the life-saving actions of disaster response . Less well known and less visible , human services agencies throughout the region worked long hours assisting with immediate response and long-term recovery efforts . 222 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Human Services in 2004 Hurricanes : Sample Human Service Disaster Inputs Immediatelyfollowing 70, 000 calls Local • 1 Crossm Local1, 991 assistance cases • yo 215 assistance cases e Dept. Human Servicess 774 assistance cases Lee County ' s Human Services Department had demographic mapping in place prior to the emergency disaster situation , giving them the ability to supply information and maps in order to direct relief supplies to areas of critical need . In addition , Human Services GIS hardcopy maps showing GIS data and aerial photography tremendously helped out-of-state teams with no knowledge of local terrain and access . Long term target recovery areas were then pinpointed on maps so that areas of primary concern could be targeted for maximum effort. The long-term recovery effort continued to move forward one year after the storm with thousands still in temporary housing or in dwellings that sustained major damage . Mapping Projects using geocoded locations of affected residents and structures as well as post hurricane aerial photography have given Human Services staff a tremendous assistance in carrying out the Department ' s responsibilities to provide high quality post disaster response to Lee County residents . Challenges to Human Services Departments involved with disaster response include ; I ) Locating and monitoring human impacts and assistance needs vs . structural damage ; 2 ) Focused assistance deliveries for human needs; 3 ) Effective disaster preparedness planning for human needs ; and 4) Obtaining and maintaining comprehensive data on human service assistance deliveries . For more information , please contact the authors : Richard Faris - farisrl@� leegov .com 223 GIS Needs Assessment and Implementation Plan Chapter I - Departmental GIS Needs Assessment John Bizelli - jbizellialeegov . com Amy Hoyf - hoytalCaleegov .com Courtney Sullivan - csullivanC�sullivan-ward . net Case Study courtesy of Lee County Human Services Department Epidemiology and GIS Prince William County Virginia Health Department 17. lip Epidemiology researchers can find clues to the spread of a disease as they study outbreaks of the disease through time, location , and groupings of people . In many cases , people with an illness belong to several groups such as family , school , church , and work . These groups are also identified by location . By mapping the location of various groups and looking at the presence of illness over time, it may be easier to identify the source of a disease and how it spreads . Knowing these factors can help doctors create a plan to halt the spread of disease . The maps shown here depict the spread of measles through Prince William County in 1988 . The locations of the patients by home address show a random pattern , while the plot by school shows obvious aggregations of cases . When viewed by two-week periods, the spread of the illness from school to school becomes apparent . In fact, during the outbreak it was possible to document dating patterns and sporting events that facilitated this spread . One of the control measures was halting certain sporting events . Using additional GIS data layers , researchers can look for possible links to diseases by comparing disease clusters with extremely hazardous substance site ( EHS ) facilities and their vulnerability zones . In cases of illness for gastroenteritis , clusters can be viewed and possibly identified with restaurants and other commonly frequented establishments. By implementing this analytical process with GIS , epidemiologists can identify, locate , and group illnesses with people, places , and activities; develop a plan ; and initiate control measures to halt the spread of disease . This kind of process was used in handling the potential threat of the West Nile virus and the outbreak of human encephalitis , which began in New York City in early August 1999 . 'Case Study Courtesy of ESRI Map Book Gallery Volume 16 224 GIS Needs Assessment and Implementation Plan Chapter I - Departmental GIS Needs Assessment iiGIS Data Layer Inventory and Recommendations The Human Services Department will benefit from access to several other departmental GIS data layers . It is expected that once all departmental data is integrated , consolidated , and centrally stored , that staff will have access to all non-classified GIS data layers from other County departments . Human Services Department personnel expressed that access to the following GIS data layers would be beneficial : Extract , cleanse , geocode, and map from address database; georeference Automated ; Community Address Points based on aerial Development/ Planning Recommended photography and GPS field work Adult Poverty Acquire from Census Bureau GIS Director Recommended Aerial Photography Fly-over with control points Property Appraiser - GIS Existing 2004 and Mapping At- Risk Children Extract, cleanse, geocode Automated Recommended and map from database Download from Census Community Census Data Bureau Development/ GIS Existing Director ' County Limits Acquire from Ordinance Property Appraiser - GIS Existing Information and Mapping City Limits Acquire from Ordinance Property Appraiser - GIS Existing Information and Mapping g Daycare Facilities Extract, cleanse , geocode and ma from database Automated Recommended Eldercare Facilities Extract, cleanse, geocode Automated Recommended and map from database Parcels Derived from tax records Assessor' s Office Existing Services Wages Acquire from Census Bureau GIS Director Recommended Street Centerlines Aerial Photography, GPS GIS Director Existing data collection Y Vacant Properties Query from parcel layer; Planning Recommended other sources as needed Areas of No Vehicle Acquire from Census Bureau GIS Director Existing Res onse r,lRecommended GIS Applications To meet the Human Services Department GIS goals the following GIS software is recommended . A detailed description of each of the recommended applications , where applicable, is provided in the Enterprise-wide application section later in this chapter. 225 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment The following is a list of the recommended GIS applications: Intranet GIS Data Browser An Intranet GIS data browser has been recommended for use by Human Services personnel . The Intranet GIS data browser should provide Human Services mapping functionality for all Department personnel . This application will serve as the primary enterprise-wide GIS application for the Human Services Department . A full description of recommended GIS data browser solutions is provided in the Enterprise-wide Applications section of this chapter. Recommended Departmental GIS Users The following chart describes the recommended GIS application use by the Human Services Department . A Tier 1 user is a power GIS user who should have access to a fully functioning GIS toolset. A Tier 2 users focus is data analysis in addition to general browsing capabilities . A Tier 3 user requires only general browsing GIS data functions . The Department will consist of Tier 3 users . Human Services OTier 1 : Power User O Director Tier 2: Analytical User ' OTier 3: Browser User Assistant Director Poll Worker Coordinator Eil Human Services Department Multi-Tier GIS Application Use 226 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment RECREATION Recreation Department l c H rDepartmental Structure and Functions The Indian River County Recreation Department consists of thirty-five full time, forty- two part time , and sixty-two seasonal employees . There are also over 100 volunteers serving as coaches . Staff consists of the following : Recreation Director fl ) • Operations Manager fl ) • Recreation Supervisor ( 1 ) • Aquatics Supervisor ( 1 ) • Athletic Coordinator ( 1 ) • Special Events Coordinator ( 1 ) • Pool Manager ( 2 ) Recreation Leader (3 ) • Staff Assistant (3) Head Lifeguard ( 1 ) Full-time Lifeguard ( 13) • Part-time Lifeguard ( 31 ) • Full-time Staff Assistant (3) Part-time Staff Assistant ( 6) Primary functions of the Recreation Department include the following : Diverse youth programs • Diverse adult programs • Operate and manage five beach parks • Manage one Olympic pool and one community pool Market sporting events, aquatics, community special events , and regional events and activities The Department currently does not use any GIS or maps for any purpose . All GIS users in the a Recreation Department will be Tier 3 GIS Users (see Chapter 2 : GIS Organizational Structure and Staffing for more information on Tier 2 & Tier 3 GIS Users ) . '- 9Existing Hardware and Software The Recreation Department currently has eleven PCs, all of which are connected to the County Network. All PCs are running on Windows XP . No laptops or other mobile computers are currently maintained . The Department uses the following software packages in various capacities . 1 . MS Office Suite 2 . Munis ( for paying bills) 3 . Corel The Department intends to procure Recreation Management Software such as RecTrac or RecWare including online scheduling functionality sometime in the near future ( spring 2006 ) . Please refer to the Recommended GIS Applications section later in this document for a detailed description of RecTrac . 227 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment @� Recommended GIS Needs and Duties The Recreation Department is poised to take advantage of GIS in support of various departmental functions. The Department has several GIS needs , including : • Geo-Spatial Data Layer Creation and Conversion • Mapping and Spatial Analysis of Parks and Recreation Data Public Access to Geo-Spatial Parks and Recreation Data , Including Online Reservations/ Registrations KfGeo-Spatial Data Layer Creation and Conversion Recreation Department personnel expressed that creation of the following GIS data layers would be beneficial : Benches • Fields • Irrigation Lines • Play Equipment • Shelters Other recommended GIS data layers include the following : • Park Assets : Parks and Recreation Department needs to create this layer with assistance of GIS Director • Bike Trails : Parks and Recreation Department needs to create this layer with assistance of GIS Director • Train Access Points : Parks and Recreation Department needs to create this layer with assistance of GIS Director • Art Locations : Parks and Recreation Deportment needs to create this layer with assistance of GIS Director • Trees : Parks and Recreation Department needs to create this layer with assistance of GIS Director • Address points ( at center of structure) : Parks and Recreation Department will have access to all address points once they are created Convert from Public Works ; Irrigation Lines CAD files Community GIS Director $500 High Development Extract and Parks and Public Works ; Recreation automatically CommunityParks and map from Recreation $ 1 ,000 High Assets database Development Digitize from Public Works; aerial Planning ; Bike Paths photographs Neighborhood GIS Director $ 1 , 250 Medium and existing Resources a maps 228 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Digitize from Public Works ; aerial Planning ; Trails photographs Neighborhood GIS Director $ 1 , 250 Medium and existing Resources maps Extract from Customer MS Access Surveys database and None GIS Director $500 Medium ma Digitize from " aerial Neighborhood Trees photographs Resources GIS Director $ 1 , 250 Medium and existing maps Extract and Community Art Locations automatically GIS Director $500 Medium ma from HTE Development Extract , cleanse , and Community automatically All other Address Points map from departments Development/ $3,000 Medium address Planning database The Recreation Department should also link aerial photographs to mapping applications and customer survey data to address points . A separate effort should be initiated with the assistance of the GIS Director to pursue a pilot project for capturing digital images of park assets and linking them to features in GIS . Digital photos of each feature can be acquired and hyper-linked to their respective spatial features . Attribute information for each feature should be collected , to include type , model , year purchased , last serviced , and any other applicable information . Digital photos of each feature will assist with insurance claims when features are damaged . Recreation Department staff also indicated that access to the following GIS data layers would be beneficial : • Aerial Photography • 0 Base Map Data • Crimes • Demographics • Population Density • Power • Private Facilities in Developments • Schools • Sexual Offenders • Turtle Nesting Sites • Utilities • Vacant Land • Zoning 229 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Additional layers may be required as the Department increases its GIS utilization and incorporates additional field data . Please refer to the GIS Layers section later in this document for a complete listing of GIS Data Layers , collection methodologies , and recommended update department . StMapping and Spatial Analysis of Parks and Recreation Data The Recreation Department will benefit , directly and indirectly, from integration of GIS- based applications for mapping and analysis of recreational facilities, demographics , vacant land , parks, crimes , and turtle nesting sites . The Recreation Department can utilize GIS to assist in several tasks , including : • Facilities mapping and management • County assets mapping and analysis Proposed park and facilities location analysis Program and facility registration mapping and tracking • Park maintenance work orders and inventory mapping and analysis • Statistical analysis for budgetary preparations • Using maps to train personnel • Conduct analysis on the placement of irrigation heads to determine proper spacing and coverage It is recommended that Recreation personnel utilize an Intranet GIS data browser to conduct basic spatial analysis and produce maps . This Intranet browser will be based on the enterprise-wide Intranet GIS data browser procured by the County . More information on the Intranet GIS data browser is provided in the Enterprise-Wide Applications section of this chapter. For more advanced analysis and other tasks such as data creation , the Recreation Department should work with the recommended GIS Director, who can use advanced GIS software such as ArcView or Arclnfo to conduct many of these tasks , the GIS Director may also be called upon to create other cartographic products for the Recreation Department. mar rumaer $NORTH — RSa l WEST - Am Crh,a* EAST 38�6 4k r � %MMMV . , w ® R SPACENa TN<HLS 4mLEICS Roalf, n SOI A parks system map provides basic information about parks in a specific An urban parks maintenance districts map for jurisdiction the City of Colorado Springs, CO 230 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Population Projections & Population Data The population of Indian River County is an important factor in parks and recreation planning , as well as park maintenance . An area that is becoming more ethnically diverse would encourage a different parks strategy. Therefore , demographic data and Census information will continue to play an important role in parkland strategy. GIS is not currently used to monitor, map or analyze population or population trends . Desktop GIS should be utilized to assess and track the changing nature of the County's population characteristics . A geographic evaluation of population will assist with park and amenity planning as it may direct land purchase and the size and complexity of each park system . The changing demographic composition of Indian River County will impact Recreation ` planning in three ways: ( 1 ) Location of facilities, ( 2) Changing type of recreation activity with changing preferences ( 3) Staffing requirements for the new or expanded facilities . Increased demand , increased pressure on existing facilities , increased driving times are all critical factors in planning and forecasting . A constant review of the population and demographic profile of the County is essential . This factor should be considered for future revenue generation and on-line registration via the Internet . GIS should be utilized to assess and track the changing nature of the region . A geographic evaluation of population will assist with park and amenity planning as it may direct land purchase and the size and complexity of each park system . The following is a list of GIS needs and uses as it relates population and demographic tasks : • Demographic and Population Trend Mapping • A Custom Software Demographic Application • Balanced system of parks • GIS to allow park expansion without overcrowding • Improved connectivity between trails, sidewalk , and parks • Level of Services and Service Area Analysis Service Area Analysis Travel Times and Districting w GIS should be utilized to evaluate the "geography" of recreation facilities . The distribution of people and park users within the County in relation to recreation and park facilities should qualify the expressed needs of the community. GIS will analytically and scientifically address minimum recreation standards and requirements . GIS tools and strategies are now offering parks and recreation planners the opportunity to provide better information to guide the decision making process for solutions that are equitable and meet a defined need . GIS should be used to address : ( a) Level of Service ( LOS ) standards based on population , drive times to facilities , distance to customers, and ( b ) Service Area Analysis ( SAA ) to identify " gaps " in the county that become target areas for additional resources . 231 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment This analysis includes building a GIS inventory Point O of facilities , mapping population data as a wirers + + market for services , calibrating population to + facility use , and developing predictors about + future use . Using geo-spatial techniques service areas are identified and target areas identified . Service areas are identified using I10e " buffers " or concentric rings ( ring study) . GIS Buaers a � will therefore offer the Parks and Recreation Department advanced planning tools and capabilities to improve the delivery of park services and facilities . Service Area Analysis will require spatial overlay capabilities as Polpeon depicted in this graphic : RuKrs Parkland & Facility Requirements - Park Proposals and Recommendations GIS software typically is used for land management, economic growth , and facilities planning . Geo-spatial analysis and general mapping using parcel or Cadastral data will benefit the Recreation Department in terms of future land and space requirements . Greenways / Bike Routes/ River Access Extensions to greenways ; trails , bike routes , and other access points are a common factor in parkland and comprehensive planning . GIS should be used to evaluate recommendations in terms of land purchase , connectivity, and relationship of proposed improvements with other city and county infrastructure . GIS software will also facilitate high quality cartographic maps and graphs for presentations and public awareness programs . County & Other Providers Other parks and recreation providers in the region need to be documented and considered by the Recreation department. It is recommended that State; Federal , quasi-public organizations , and private sector recreation and park amenities are mapped in a GIS . This will give the department a better, more informed approach to understanding the spatial characteristics of all parks and recreation facilities . R4 Case Study : City of Salem Oregon looks at environmental sensitivity in parks Growing public concern for environmental issues , along with government responsibilities to comply with environmental regulations , has propelled local governments in the Pacific Northwest to address how their action or inaction affects the natural world . In addition , in June 2000 , the National Marine Fisheries Service published its Endangered Species Act 4 ( d ) Rule for Salmon and Steelhead . Taken together, these prompts stimulated the Parks Operations Division of the city of Salem , Oregon , to undertake a study to identify and address environmentally sensitive areas within its city parks . Parks Operations began to look at the potential effects of city park planning , management, and use of environmentally sensitive areas . The goal of the study was to locate, identify, and map environmentally sensitive areas along with areas of high use in city parks . In addition , best management practices ( BMPs ) were identified through research and a steering committee made up of city staff and citizens . The Sensitive Area Management Handbook was born from that goal . "The handbook establishes a strategy for the management of sensitive areas in Salem parks ," says Rick Scott, 232 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Parks Operations and Planning administrator for the city. ' The handbook has a separate map and best management practice description page for each park and maintains continuity over all the parks ." - Prior to the Sensitive Area Management Handbook, most existing park maps were sketches , outdated master plans , or simple parcel boundaries . The sensitive area study had to create both basemap features and an overlay of environmentally sensitive areas . To do this a combination of existing citywide shapefiles, aerial photography, and field data was used . When it came time to choose GIS software , the city took many factors into account. Consequently , to help prepare the handbook , the city chose ArcView as the best platform to combine existing spatial files with new files and data collected using GPS . The study team used georeferenced digital orthophotography as a base to create new shapefiles for major park features such as paths , parking lots , and buildings . Features that were not identifiable on photographs because of object size , tree cover, or age of the photograph were located and mapped in the field using GPS . Teams composed of two park staff members used a Trimble GPS Pathfinder system , with submeter accuracy, to collect field data at each city park. During these same visits , GPS was used to delineate sensitive features such as the drip lines of native tree stands, edges of wetlands , springs , and the tops of banks for creeks and rivers . The field data was then converted to ArcView shapefile format and used with the city' s existing shapefiles to create accurate base maps for each park . v HISTORIGA AS KSEE .' s � V?kl, F Ell A, HT NOT Fa SENSITIVE - y� WILLAMETTE JNIVERSITY � S'E OREGONINHIT OP Z yT ��.. ICAMI �� . OOOGL0.5 FI FHOEI OYEGC'N ' RITE W q r\ NOT SENSITIVE - LEGENC SENSITIVE ARES$ ArmAd &• �.un.nnv ZHEIwereOAK EA, I-A HOT KENAI" VE & L AMETTEU4VERI " �� BUSH ' S PASTURE 233 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Once base maps were created , the natural and man- made features of each park were used to create an environmental sensitivity layer. The sensitivity layer was created using sensitive features identified in the field and those identified from existing shapefiles such as contours, landslide hazards, and the Local Wetland Inventory . Riparian Management Zones were generated using ArcView software 's Create Buffer tool on the creek top-of-bank shapefile . Creeks that were identified as being salmon bearing received a 150-foot buffer while all other creeks were given a 50-foot buffer to help improve water quality. All analysis and map design was done on a citywide basis to maintain continuity throughout the handbook . A single ArcView template project was used to ensure that the styles and legends for all the park maps were standardized . This enabled maintenance and planning ' personnel to become familiar with the sensitive area designations and reduce confusion when working in different parks . The sensitive area maps were exported and incorporated into Corel WordPerfect to produce the final hard copy of the handbook. Electronic copies of each map were stored in separate ArcView projects and made available to staff. Updates made to the sensitive area projects will automatically update the electronic copy of the handbook. Printed updates will be added to the hard copy periodically . qb[V• GIS 32 Lx ETA r n� s,m , U rr.mm u,t rA sExsrrrvE sruor JPJ x o .. ✓ 'Ll. Ea n.E., TO ✓ I isT i I > N-ITr.E alaaway.R�z ✓ Fe.ee % N /NT "ED) PiERANDs ✓ 8va / � ✓ UE .o j n1�NDs� RsgP� _ ND a� ✓ e , 1PZL d}' 0 p9Tt��' ✓ C� e✓/ .✓Eft:n Ds .TG - FeE a=_r,Tu ' ao. es ,3w PA91111 LOT ✓ �4' / li \ ✓ ... V.o., Asa �� uf+EJt i fI-1 3 ✓ Opmnm.,np � ✓ ss ,uxo WETLM:C3 � 1 o - .. ✓ Ox.A", -PEQ_ENTL ' F UODEJ NVC -.1EF)o rAEOUENIL The Sensitive Area Management Handbook contains summary descriptions of identified sensitive areas and BMPs . Currently 65 parks have separate sensitive area maps and BMP tables in the handbook . In addition , conflicts between current management practices and the listed BMPs are identified for each park . " Printed in 2002 ," says Scott, "the Sensitive Area Management Handbook is a road map of how unique areas of the city's park system will be ` maintained , enhanced , and preserved for future generations ." *Case Study Courtesy of ESRI Arc User Magazine 234 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Public Access to Geo-Soatial Recreation Data Including Online Reservations / Registrations A key GIS integration effort that the Department should undertake with assistance from the GIS Director and the Computer Services Division is the integration of an online activity registration application with a GIS interface . The application will allow citizens to log in to the County ' s web site and register online for various activities . If is recommended that the Recreation Department purchase Vermont Systems ' RecTrac software, which provides Internet access via its WebTrac module ; in addition , RecTrac can be GIS-enabled with its GISTrac module ( please refer to the Recommended Applications section later in this document for a more detailed description ) . The web-based system should be integrated with the County ' s Internet GIS data browser to provide citizens with centralized access to a variety of information and fools . In addition , GIS data layers derived from the registration information can be used for mapping and analysis of registration trends and demographics via an Intranet GIS data browser as well as other GIS applications . x wnc Global f b^. Faolitl Pass Lea POs Rmt Cent led pip Accdk System G f C6 PPT �® - Pass Vlae Regatration Log transfer V1 .Sl1 � P RcePiewals CHPCK-! EMU fibs '/'InlWlry - ��EM `RepartI V MtYWje! + Help EXIT RecTrac Interface More information on Internet GIS data browsers can be found in the Enterprise-Wide Applications section of this chapter. ii GIS Data Layer Inventory and Recommendations The Recreation Department will benefit from access to several other departmental GIS data layers . It is expected that once all departmental data is integrated , consolidated , and centrally stored , that staff will have access to all non-classified GIS data layers from other County departments . 235 GIS Needs Assessment and Implementation Plan Chapter I - Departmental GIS Needs Assessment Department personnel expressed that access to the following GIS data layers would be beneficial : Extract, cleanse, geocode, and map from address Automated ; GIS Address Points database ; georeference Specialist; Emergency Recommended based on aerial Services photography and GPS field work Aerial Photography Fly-over with control points Property Appraiser - GIS Existing and Mapping Aerial Photography Fly-over with contt Coastal Engineering of Beaches control points Section Existing ArmoringData GPS field work Coastal Engineering Section Recommended Ball Fields GPS field work Recreation Recommended Benches GPS field work Recreation Recommended Bicycle/Pedestrian Digitize from base map Engineering Facilities data ; GPS field work Division /Surveying and Recommended Mapping Census Data Download from Census Community Existing Bureau Development City Limits Acquire from Ordinance Property Appraiser - GIS Existing Information and Mapping County- owned Extract from Tax Records Property Appraiser Recommended Property County Limits Acquire from Ordinance Property Appraiser - GIS Existing Information and Mapping Extract, cleanse , and Crime Data automatically map from Automated Recommended Sherriff New World database Digitize on screen ; Facilities aggregate layers as Property Appraiser Existing needed Irrigation Lines GPS field work Recreation Recommended Major Intersections Extract from street GIS Director Recommended centerline file Extract , cleanse , and Members/Patrons automatically map from Automated Recommended Recirac database Parcels Acquired from fax records ; Property Appraiser - GIS C090 and MappingExisting Digitize from base map Engineering Parks data ; aggregate layers as Division /Surveying and Recommended needed Mapping Playground Equipment GPS field work Recreation Recommended 236 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment Population Density Download from Census Community p Bureau Development Recommended Digitize on screen ; Private Facilities aggregate layers as GIS Director Recommended needed Recreational Extract, cleanse, and Facilities automatically map from Automated Recommended RecTrac database Digitize from base map Engineering Schools data ; GPS field work Division /Surveying and Recommended Mapping Sea Turtle Crawl GPS field work Coastal Engineering Data Section Existing Sea Turtle Nests GPS field work Coastal Engineering Section Recommended Extract, cleanse , and Sex Offenders automatically map from Automated Recommended Sherriff New World database Shelters GPS field work Recreation Recommended Street Centerlines Derived from aerial GIS Director Existing photography ; GPS field work Digitize from aerial Trees ( Parks ) photographs and existing GIS Specialist Recommended maps Utilities Infrastructure Digitize on screen ; existing CAD data ; GPS field work Utilities Services Existing Vacant Properties Query from parcel layer; GIS Specialist (eventually p other sources as needed automated Recommended ZoningDigitize from base map Community data ; extract from parcels Development/Planning Existing r"rRecommended GIS Applications To meet the Recreation Department ' s GIS goals the following GIS software is recommended . A detailed description of each of the recommended applications, where applicable, is provided in the Enterprise-wide application section later in this chapter. —° RecTrac www . vermontsystems . com RecTrac from Vermont Systems , Incorporated is a powerful recreation records management application for Parks and Recreation Departments that allows all facilities and members to be managed in a sophisticated database format . RecTrac can be used for activity registration , facility reservation , and athletic league scheduling . RecTrac functionality includes : • Windows GUI Software y Extensive financial and statistical reporting • Multiple user-defined Payment Types 237 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment No duplication of data or data entry • Access database by Name , Phone , ID Card , Account # • Complete On-line Help • Single Database - Shore Files Demographic Analysis & Marketing Tools • Financial interfaces available • Receipts printed or emailed • Supports wide range of POS hardware peripherals _10l x1 Vermont FZec a Recreation Tracking Software Enter user ID .. Enter Password DK Help Cancel Select a Button or Menu-Item to run a Procedure Screenshot of Reciroc RecTrac can be operated on public access touch-screen computers and kiosks . If is recommended that the Recreation Department purchase Vermont Systems ' WebTrac as an online component of RecTrac . WebTrac will allow Indian River County residents to utilize the Internet to conduct on-line registration , conduct a variety of queries , and make payments . RecTrac ' s WebTrac module includes the following functionality : • Provides real-time service to your customers • Convenient Internet access to your services - 24 hours per day, 7 days per week WebTrac as a marketing tool and an information resource for customers Increases productivity and efficiency without increasing personnel • WebTrac enables control of which functions and services will be allowed via the Internet • Customizable : WebTrac can be modified to match you ' re the city ' s website design with a Welcome message , "Splash" Pages , Banners , Footers, Logo , Stylesheets , and Privacy Text 238 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment • Simplified transaction processing with payments by credit card and /or electronic check • The 25-Agent base system can process up to approximately 2500 simultaneous transactions A key advantage to RecTrac is that it can be GIS-enabled using the GISTrac module . Ten ( 10 ) copies of GISTrac are recommended for the Recreation Department . As aforementioned , it is recommended that the Recreation Division work in conjunction with the GIS Director to integrate GIS functionality with the future web-based activity registration application . Registration data should be converted to one or more GIS layers that can be used to map and analyze registration activity and demographics . 44 . . i .nru oe 040 A'e . a ....,. ata. IAI a . . ,•1 ; t n. . . 3 6 SYG rt µ• . f f l RecTrac 's GISTrac Module ' SIS . • s . . RecTrac 's GISTrac Module 239 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment 5 Intranet GIS Data Browser An Intranet GIs data browser has been recommended for use by Recreation Department personnel . The Intranet GIS data browser should provide mapping functionality for all Department personnel . This application will serve as the primary enterprise-wide GIS application for the Recreation Department. A full description of recommended GIS data browser solutions is provided in the Enterprise-wide Applications section of this chapter. — ' Internet GIs Data Browser An improved county wide Internet GIS data browser has been recommended to provide citizens with access to the County ' s geo-spatial data . The Property Appraiser currently has an Internet application that is being used to host GIS data ; however, a more sophisticated browser that handles custom queries is being investigated . In addition , the county wide browser should have the ability to incorporate data from the various departments as opposed to tax data alone . A description of recommended GIS data browser solutions is provided in the Enterprise-wide Applications section of this chapter. 3 Recommended Departmental GIS Users The following graphic describe the recommended departmental GIS user roles based on the three tiers of GIS . For more information on the three tiers of GIS refer to Chapter 2: GIS Organizational Structure and Staffing On.r n rowel Ur., Recreation Director a O ne, rz. meyfiCa U.e. OTe, 3, 9rowsa Usn OpB101ons Ma^ager Recreation apueers Suoeniso, suparaa San Aaum u. m Gl t6Ra'k eMeXo ^lal p Maaa , Crean - - 5aa nailger Cap am Llegua _ nater CemTMos bs $ eXAcslSa'll Reoea ... Leadar lin Speeiel Everh Heed Camgmgs pepua f 11 ✓e3uads - N�wNe j staY Tsamlant SYeYAeaitlenl 1FJ�i eeguec spaMim _ - sFao-tme ueauams fil�ems �reaaaid, 3 par-c S Mam@nan 19 -or-me Lleau, s Recreation Department Multi-Tier GIS Application Use 240 GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessment