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Indian River Courthouse, Florida 1 U� Maintenance Contract — Agreement No. # IRC0001 =04152004=1 -SY1 - R 2 THE SERVICE 2. 1 . THE SERVICE HOURS a . AMI will provide maintenance service during AMI ' s normal working hours , Monday through Friday , from 8 : 00 a . m . until 05 : 00 p . m . , excluding holidays . b . Maintenance performed at the customer' s request outside of AMI ' s normal working hours will be billed as follows : Saturday , Sunday $ 150 . 00/hour per person Holidays $ 150 . 00/hour per person 2. 2. EXCLUDED FEES a . Travel expenses will be billed to the customer based on actual expenses . AMI will provide an estimate of expected travel expenses to the client prior to making the call . b . Material Expenses will be the responsibility of the client. AMI will consult with the client as to the material needed to resolve the problems and make the repair when the necessary equipment has been procured . 2. 3. EQUIPMENT MAINTENANCE The service consists of Telephone Support, Corrective Maintenance , and Preventive Maintenance . It includes all labor and telephone support necessary to maintain the equipment (as listed in Appendix A) in proper operating condition and repair the equipment ( as listed in Appendix A) as needed . Defective parts or equipment, when replaced will be repaired and placed back into the Indian River Inventory for future use . 2 .3 . 1 Telephone Support a . Telephone Support will be handled during normal business hours - Monday thru Friday 8 a . m . to 5 p . m . with a 2 hour response for NON -EMERGENCY designated calls and 1 hour response time for EMERGENCY designated trouble calls b . Telephone support initiated by the client during weekends and holidays is considered over and above the standard maintenance contract. Support provided during these times will be billed on an hourly basis at $ 150 . 00/hour for weekends and $ 150 . 00/hour for holidays (a list of holidays can be found in Appendix B ) . These hours will be logged and shown as a separate line on the invoice . 2 .3 . 2 Corrective Maintenance a . On -site calls for corrective maintenance dealing with NON - EMERGENCY situations will be completed during normal business hours , Monday through Friday 8 a . m . to 5 p . m . A day for on - site support will be scheduled with the client and the service engineer within 8 hours of the client' s call to AMI ' s call desk . b . On -site calls for corrective maintenance dealing with EMERGENCY situations will be completed during normal business hours , Monday through Friday 8 a . m . to 5 p . m . On -site response to EMERGENCY situations by the service engineer will be within 8 hours of the client' s call to AMI ' s call desk . c. On -site corrective maintenance support initiated by the client during weekends and holidays is considered over and above the standard maintenance contract. Support provided during these Indian River Dolman Maintenance Rev 2a2004 .doc 2 2004 - 2005