Laserfiche WebLink
s - <� <br /> r <br /> PERCONTI DATA SYSTEMS, INC . <br /> Maintenance and Support Agreement '' , <br /> Indian River County , Florida <br /> This Maintenance and Support Agreement is made and entered into by and between Perconti Data Systems , Iric. , hereinafter <br /> referred to as <br /> " Support Vendor" , and the Board of County Commissioners of Indian River County, Florida , a licensee of the Perconti <br /> Data Systems , Inc . <br /> Licensed Program , hereinafter referred to as " Customer" . This agreement is considered binding upon the last c. ignature <br /> of the parties to the <br /> agreement. <br /> WITNESSETH : <br /> WHEREAS , the Customer has purchased a license to one or more modules of the computer system henceforth referred <br /> to as <br /> " Licensed Program " . The Customer has obtained a non-exclusive , non -transferable license to use certain computer software <br />(the " Licensed <br /> Program " ) on certain terms and conditions ; and <br /> WHEREAS, Support Vendor has , as the owner of the Licensed Program , the source code and other support documentation for the <br /> Licensed Program and has the requisite authorization to have access to the Licensed Program in Customer's possa.ssion and to make <br />and offer <br /> to Customer the maintenance modifications , enhancements , and new releases provided for herein ; and <br /> WHEREAS, Support Vendor desires to offer Customer certain services with respect to the Licensed Program on the terms <br /> and <br /> conditions set forth herein ; <br /> NOW THEREFORE , in consideration of the premises hereof, and the mutual obligations herein , the pc rties hereto , intending <br /> to be <br /> legally bound , hereby agree as follows : <br /> Definitions <br /> For the purposes of this Agreement, the following definitions shall apply to the respective capitalized terms : <br /> " Licensed Program . " The computer software henceforth referred to as CD-Plus . Including any extracts from such software , derivative <br /> works <br /> of such software, or collective works constituting such software (such as subsequent Releases) to the extent off red to Customer <br /> under this <br /> Agreement or the License Agreement. <br /> "Agreement Term . " The Agreement Term shall begin on April 1 , 2005 and end on December 31 , 2006 . <br /> " Normal Working Hours . " The hours between 8 : 30A. M . and 5 : OOP . M . Eastern Time on the days Monday through Friday, excluding <br /> regularly <br /> scheduled holidays of Support Vendor. <br /> " Releases. " New versions of the Licensed Program , which new versions may include both Program Corrections a d Enhancements . <br /> " Dedicated . " Equivalent to 160 hours per month . <br /> Scope of Services <br /> During the Agreement Term , Support Vendor shall render the following services in support of the Licensed Prog am, during Normal <br /> Working <br /> Hours . <br /> • Support Vendor shall maintain a telephone hot line and email address that allows Customer to report system problems <br /> and seek <br /> assistance in use of the Licensed Program . <br /> • Support Vendor shall provide a dedicated and experienced consultant to work on corrections , modificatio s , and enhancements <br />to the <br /> software as designated by the customer. Dedicated consultant will visit customer's site an average of one day per month to conduct <br /> consultations , problem determination , training , testing or other related software development and consulling tasks as determined by <br /> the customer. Onsite visits will be coordinated and scheduled with the customer. <br /> 1 <br />