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• The Customer will establish the priority list for work to be performed . The software development work may include, but may not be limited to the following types of modifications and enhancements to the Licensed Program of the Support Vendor: interface with the Indian River County Property Appraiser's data base , On-line Permit Application Screens and capabilities , On - Line Permit Application and Certificate of Occupancy Status capabilities , updates for integration to an enterprise GIS system , in erface screens for users , bar code tracking technology, electronic Plan submittal tracking process , and reporting updates and additions . • Existing Purchase Orders with the Customer, which are not completed prior to the beginning of this ag eement, will be completed in addition to the Scope of Services covered by this agreement. • The Support Vendor will provide The Customer with a monthly accounting of work completed under the terms of this agreement. • Support Vendor shall provide responsive support and maintenance by providing availability during Normal Working Hours with a goal of no longer than four (4) -hour response time . Support Vendor shall provide modem or Internet support. • Support Vendor shall be responsible for using all reasonable diligence in correcting verifiable and reproducible program errors when reported to Support Vendor in accordance with Support Vendor's standard reporting procedures . Support Vendor shall , upon verifying that such an error is present, initiate work in a diligent manner toward development of a correction or "fix" • Support Vendor may, from time to time , offer Program Enhancements to its customers , generally for an additional charge . • Subject to space availability, Customer may enroll its employees in Support Vendor's training classes , held at Support Vendor's facility, for regular or advanced training . • Support Vendor shall consider and evaluate the development of Program Enhancements for the specif c use of Customer and shall respond to Customer's requests for additional services pertaining to the Licensed Program ( including , without limitation , data conversion and report-formatting assistance) , provided that such assistance , if agreed to be provided , shall be subject to supplemental charges mutually agreed to by Support Vendor and Customer. • Customer shall be responsible for procuring , installing , and maintaining all equipment, telephone lines communications interfaces , and other hardware (other than the hardware constituting the program control center maintained at Support Vendor's facilities) necessary to operate the Licensed Software and to obtain from Support Vendor the services called for by this Agreement. • Customer shall provide an online interface according to the specifications of the Support Vendor. Customer will permit access to system via online interface as required by Support Vendor. Fees and Charges Customer shall pay the Support Vendor for the services of this Agreement an amount of $ 11 , 000 per month forservices . Invoices will be paid according to the following schedule : Invoice #1 April 1 , 2005 $84 , 000= $99, 000( 9x$ 11 , 000)-$ 15 , 000(credit for existing maintenance plan ) Invoice #2 January 1 , 2006 $ 132 , 000 ( 12x$ 11 , 000) All Invoices under this agreement shall be paid pursuant to the Florida Prompt Payment Act, FS 213 . All properly invoiced fees are non - refundable . Fees include all travel and miscellaneous expenses derived from services provided in Scope of Services . Any additional services and accompanying fees must be agreed upon by both parties , in writing , prior to commencement of work . Proprietary Rights To the extent that Support Vendor may provide Customer with any Error Corrections or Enhancements or any other software, including any new software programs or components , or any compilations or derivative works prepared by Support Vendor (collectively, " Vendor Programs" ) Customer may • install one set of the Vendor Programs , in the most current form provided by Support Vendor, in Customer 's own facility; • use such Vendor Programs in connection with the Licensed Programs , and in a manner consistent v ith the requirements of the Agreement, for purposes of serving Customer's internal business needs ; and 2