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VIII. Interpersonal Skills Used in Managing Teams <br /> IX. Problem Solving For Continuous Improvement <br /> A. Identify the problem, not the symptom <br /> B. Describe the current condition - List the causes <br /> C . Look for the " real" cause of the problem <br /> D . Take corrective action <br /> E . Evaluate the effect of corrective action <br /> F. Initiate preventive actions <br /> X. Learn the Secret of " Praise" <br /> Indian River Community College <br /> Business & Professional Development Center <br /> I <br />