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Session 5 <br /> EFFECTIVE COMMUNICATIONS <br /> I. Define Effective Communications <br /> II . The Communications Process <br /> A. Encode - Interpret the intended message <br /> B . Transmit - Speak the words <br /> C . Noise - All interference that may affect the clarity of the message <br /> D . Receiver - The person(s) hearing the words <br /> E . Decode - Interpreting the words <br /> F. Feedback - Determining that the interpretations of the transmitter ind <br /> receiver are the same. <br /> III . Barriers to Effective Communications <br /> A. Words - They do NOT mean the same to everyone ; some are <br /> meaningless. <br /> B. Education - Formal and informal may be different? <br /> C. Age - Affects the way some people talk; hear ; or write. ` <br /> D. Experience - May be different than ours ? <br /> E. Culture - We may be a little different than others ? <br /> F. Accents - Domestic and foreign. <br /> G. Gender - Females more tactful; Males more direct. <br /> H . Voice - Loud, soft, high pitch, low pitch. <br /> IV. Non Verbal Communications <br /> A. Eyes - Confidence ; shyness ; trusting, non-trusting. <br /> B. Face - Smile ; frown ; furrowed ; flared nostrils . <br /> C . Posture - confident; shy ; fear ; agreeable or not; patient or not. <br /> D . Hands - Contemplative ; impatient. <br /> V. Listening Skills <br /> A. Why is effective listening so difficult? We were taught to talks not to listen . <br /> B . Five types of listening <br /> 1 . Ignoring - Conscious effort to not pay attention . <br /> 2 . Pretending - Acting like you are, but you ' re not. <br /> 3 . Selective - Hearing what you want to hear. <br /> 4 . Attentive - Conscious effort to hear and respond. <br /> 5 . Listening to understand. Seeking to understand why they <br /> say what they say. Takes time. <br /> I <br /> Indian River Community College <br /> Business & Professional Development Center <br />