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MGE <br /> UPS SYSTEMS <br /> August 23 , 2007 <br /> Indian River County 91t <br /> 4055 41 " Ave. <br /> 911 Call Center <br /> Vero Beach , FL 32960 <br /> Subject: Sole Source Provider <br /> Dear Customer: <br /> MGE UPS Systems, Inc. is the only authorized service provider of Preventive and Remedial <br /> Services for your MGE Emergency Power Equipment. <br /> In addition to being provided with constant factory training. MGE Field Engineers are equipped <br /> with proprietary field advisories and proprietary service bulletins that allow them instant access to <br /> the latest service tips and troubleshooting procedures . They are also equipped with proprietary <br /> diagnostic and test equipment that allows only certified MGE Field Engineers to communicate <br /> with the UPS units. <br /> MGE UPS Systems, Inc . is an ISO9000 manufacturing and service organization . This means that <br /> any service problems found worldwide are reported and compared to identify failure trends in <br /> both new and mature equipment. <br /> Field Change Modifications are included with MGE Service Contracts . This means that MGE <br /> Field Engineers will update your equipment to current manufacturing spccitications as <br /> determined by MGE Engineering and Quality Control . <br /> Should you have any questions regarding the above, or of the scn ices provided by NIGE UPS <br /> Systems, Inc. please contract me at 500-344-0570 ext. 7349 . <br /> Sincerely, <br /> Kim Roza- Pereira <br /> Inside Sales Coordinator <br /> Customer Support Services <br /> Phone : 714- 5 13 - 7849 <br /> Fix : 714-556-4427 <br /> MGE UPS SYSTEMS, INC. <br /> 1660 Scenic Avenue, Costa Mesa, CA 92626 - Tel 714/557- 1636 - Fax 714/557-3256 <br /> www.mgeups. com <br />