2007-301A - Laserfiche WebLink

Home Browse Search

M G E UPS SYSTEMS Quote to: CL51339 MGE Service Benefits You've made a significant investment in your infrastructure by purchasing a UPS. Now you want to be sure that you are doing all you can to protect that investment. When you purchase a service agreement from MGE.. you can rest assured that your equipment will receive the finest care the industry has to offer. After all, no one knows your equipment better than the company who designed and built it. And , with three levels of contracts tailored to meet the needs of our customers, we have a solution for you. What can a Service Agreement with MGE offer you ? Regular Preventive Maintenance Visits With an MGE service agreement, preventive maintenance visits are regularly scheduled from the time your equipment becomes operational . Regular preventive maintenance visits, performed by MGE's certified technicians. ensures the smooth running of your equipment by checking all the parameters in a UPS per factory specifications and proactively taking corrective action. Preventive maintenance visits can significantly reduce your risk of downtime as a complete visual inspection of the system can help detect any faulty parts in addition to identifying any out of tolerance parameters. Priority Emergency Service When your system is down, you need to be back up and running as quickly as possible. When you have a service contract with MGE, any necessary emergency service is handled efficiently and courteously by our Customer Service Representatives who can quickly access your specific site information. All the necessary paperwork and authorizations have already been secured so valuable time is not wasted. MGE's Customer Service Representatives will simply verify the information we have on file for your site and quickly dispatch any necessary service personnel for repairs while notifying you at the same time. Factory Trained Field Engineers When you have a maintenance agreement with MGE, you can rest assured that only the most highly trained, factory certified technicians will be working on your equipment. MGE ensures that each technician undergoes rigorous training that includes hands on as well as formal factory training programs taught by national trainers and senior engineers. Following certification, training remains an ongoing priority and includes: 0 Hands-on, on the job training with senior engineers and team leaders upon deployment to the field . A minimum of 120 hours a year in the classroom earning recertification on products. Training on the latest MGE field modifications and enhancements ensuring they are the most qualified to upgrade or modify MGE equipment As an MGE customer you can be secure in the knowledge that only the finest Service professionals will be deployed to your site for maintenance or emergency repairs. Immediate Inside Support With an MGE service agreement, you have instant access to MGE's state of the art Customer Care Center located at MGE corporate headquarters in Costa Mesa, CA. Through our dedicated facility, MGE is able to offer a superior level of support by consolidating key customer information in a central database to quickly process all service inquiries including. • Basic technical support • Service order processing • 7 x 24 dispatching of Technicians to a customer site • Maintenance scheduling • Contract status and level of support Direct Manufacturer Support With an MGE service agreement, you have instant access to MGE's state of the art Customer Care Center located at MGE corporate headquarters in Costa Mesa, CA. Through our dedicated facility, MGE is able to offer a superior level of support by consolidating key customer information in a central database to quickly process all service inquires including: Regional Senior Field Engineers expenenced in trouble-shooting Factory direct Technical Support Team Factory engineers who design and build MGE products Whatever the problem may be, your service agreement ensures that the problem will be resolved with as little interference to your infrastructure as possible. Spare Parts When you have a service agreement with MGE, MGE recommends a spares kit be available on site. During preventive maintenance visits and in the event of emergency service, having a spares kit on site will minimize any downtime you may experience as a result of a failed component and reduce mean time to repair. In addition to spare parts, MGE can provide spare, fully charged batteries that you keep on site in the event of a failed or defective battery — a major liability to the integrity of your system . MGE UPS SYSTEMS, INC. 1660 Scenic Avenue , Costa Mesa, California 92626