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ADbAL,�I � C� DD UTILITY SYSTEMS Statement of Work # 6863 Indian River County , FL Advanced Utility Systems (Advanced) is pleased to provide the following quotation for providing Professional Services to Indian River County, FL . Pricing and details contained within this Statement of Work ( SOW) remain valid for 180 days from the date of issue . Introduction / Purpose The primary purpose of this Statement of Work ( SOW) is to detail the Infinity . Teleconnect IVR provided by Advanced Utility Systems through its partner Tele- Works , Inc . It includes the features of the product , the implementation of the solution, and the associated pricing and ongoing maintenance . Background As part of their host of technologies , Indian River County, FL utilizes CIS Infinity as their utility billing application software and Customer Information System ( CIS ) and is seeking to implement IVR technology to automate routine business processes (e . g . account inquiries , payment, customer notifications , etc . ) while providing additional service options for its customers both during and after hours . Scope The proposed Infinity . Teleconnect solution is for Indian River County, FL (the " Organization") , Infinity . TeIeconnect Voice Platform (TVP) Infinity . Teleconnect includes real -time interaction with the Organization ' s CIS Infinity database through Advanced Utility Systems ' application programming interface (API) and provides a refined customer experience tailored to savvy and novice users alike . Infinity . Teleconnect runs on Tele- Works Voice Platform (TVP) which includes the licensing and system software that integrates to the core telephony components , text-to - speech resources , and includes web -based administrative interfaces for reporting and monitoring . The industrial grade , rack-mountable hardware consists of built- in power and hard drive redundancies and provides ample processing and memory resources to service maximum call capacities (proposed 4 -port system) . The latest hardware specification, which is routinely updated to leverage the latest technology improvements , can be provided upon request. TVP natively supports SIP -based VoIP trunks and provides concurrent service for all of the proposed licensed voice ports . An analog to SIP gateway has been included as an option if SIP support is not currently available which will require the Organization to simply bring standard analog (POTS ) lines to the TVP system . [ 21 INDIAN RIVER COUNTY, PL Reference : ID : 6863