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Dd �1C� CD UTILITY SYSTEMS System software is built upon Microsoft .Net 3 . 5 framework using C# while application software is written using open standard VoiceXML and Call Control XML . Text-to - speech (TTS ) resources provide a human- like , synthesized computer voice to read text- based data back to callers typically used for data returned from database lookups that is not static or would otherwise require a significant recording effort . The IVR solution includes professionally recorded prompts for standard Infinity . Teleconnect features . Infinity. Teleconnect IVR The proposed Infinity . Teleconnect solution allows users to lookup their utility accounts for general information (FAQs) , current bill details such as balance and last payment, and to make payment using a credit card or check . Users log in by providing their utility account number . An optional login parameter can be requested for validation such as the street number of service address . Varying account statuses and conditions affecting the user experience can be taken into account such as shut-off/disconnect conditions , ` cash- only ' customers , or accounts flagged for special services such as automatic debiting . These conditions can change the call flow by eliminating the payment option or causing a special message to be read . Advanced shall be responsible for assuring that Tele- Works will work closely with staff to identify the ways that the Organization ' s business rules influence the configuration of the IVR . Other options include updating missing contact phone number information on accounts , enabling temporary message greetings , handling payment extension requests , and logging IVR account access within CIS Infinity ' s contact notes . Users can make a payment on their account by credit card or check . Credit card and eCheck processing will occur through a Tele - Works approved Internet Payment Gateway selected and maintained by the Organization . The Organization will be provided with a log of all payments accessible through a Web -based administration tool for reference and reporting purposes . ( Sensitive payment information is not stored) . Successful payments will be posted back in real -time to CIS Infinity as pending payments . alertworks For proactive outbound notifications , such as balance and pending cut- off warnings , special program information, or account condition alerts , our alertworks outbound campaign manager provides Organization staff with the tools to create dynamic messages for its customers . Alertworks allows administrators to import contact phone numbers , create message content, and establish the calling parameters of an outbound campaign (i . e . calling schedule , retry attempts , etc . ) . Imported contact data may contain specific information tailored to the called party for read back via text-to - speech (messages can be recorded voice or employ text-to - speech) . Alerhivorks employs the latest call progress algorithms which provide accurate detection of human voice versus answering machines . Call recipients can opt to repeat the message , be referred to customer service , or have the option to ` transfer ' to the Infinity . Teleconnect IVR to access their account and make payment . Notifications can simultaneously or exclusively be sent via e-mail . [ 3 ] INDIAN RIVER COUNTY, FL Reference : ID : 6863