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ADD VAH C E D UTILITY SYSTEMS Administrators have access to a web -based console to create, configure , and create ad hoc reports on outbound campaign results which are exportable to standard CSV format . Installation and Training The goal of Tele - Works ' training is to fully equip Organization users on all aspects of platform and application hardware and software administration . Training for the Infinity . Teleconne ct Voice Platform (TVP) hardware and software will be provided during the one day of onsite installation while orientation for the Infinity . Teleconnect IVR application will be remotely conducted by the Tele-Works implementation team prior to the Organization ' s customer acceptance testing period . Both include a walk- through of administrative features and end user experience . On- site training of the Infinity . Tel econnect hardware platform includes an overview of the physical attributes of the system , software and system administration tasks , and Organization responsibilities including the use of the Organization ' s existing enterprise solutions and procedures (e . g . backup , anti -virus , spyware , security, Windows patches , etc . ) . The Organization will provide Tele - Works with access to the IVR server via secure VPN for the purposes of routine administration, maintenance , and troubleshooting . Spanish Language Infinity. Teleconnect Infinity . TeIeconnect can also be presented in Spanish which mirrors the application functionality provided in English. Users will be presented with a language selection menu that will determine the language spoken for the duration of the call . The main phrases will be translated and recorded by Tele - Works and reviewed by the Organization for accuracy and final approval . Dynamic data returned from the database that is not pre- translated and pre-recorded will be read back using English text-to - speech . Expected Results / Benefits At the successful conclusion of the proposed project as outlined in this SOW, Indian River County , FL customers will have the option to get answers to common questions , access account information, and make payment 24 hours a day, 7 days a week . The IVR provides self- service options that handle these repetitive tasks , freeing Organization staff to focus on other customer service issues that require their attention . The outbound capabilities allow the Organization to proactively communicate with its customers for both urgent (e . g . boil alerts , outages , etc . ) and routine (e . g . past due payment reminders , etc) notifications . The result is better customer service and an immediate reduction in delinquencies/shutoffs that can result in a full return on investment within a year. [ 4 ] INDIAN RIVER COUNTY, TL Reference : ID : 6863