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ADD VAN CEO <br /> UTILITY SYSTEMS <br /> Training for Infinity . Teleconnect Voice Platform (TVP) hardware and software will be <br /> conducted during the one day onsite installation . The Infinity . Teleconnect Voice Platform <br /> system training includes the physical attributes of the server, software and system <br /> administration tasks , regular maintenance duties including backup procedures and end- <br /> user capabilities . Hands - on instruction is a part of the training program . Designated <br /> Organization staff will be trained on administration functions , such as configurable <br /> application settings , setup of users , and system usage statistics . During installation, the <br /> Organization will also be trained on the web -based administration of the interactive <br /> applications . Any additional training requested can be done remotely through an online <br /> web session (free of charge) or onsite . Additional onsite training for concurrent days <br /> costs an additional $ 500 per day . Subsequent onsite training in the future will be $ 2 , 500 <br /> each individual day unless concurrent . <br /> Annual Product Support and Maintenance )Fees <br /> Advanced will ensure that Tele-Works provides product support and maintenance <br /> according to the terms outlined in the Prevailing Tele-works Product and Services <br /> Support Policy . Annual product support and maintenance begins immediately following <br /> completion of the Customer Acceptance Testing period . This date will become the <br /> anniversary date for annual product support and maintenance and the first payment will <br /> be due immediately for the first year . Subsequent payments are due prior to the start of <br /> anniversary year . Annual Product Support and Maintenance is computed at 20 % of the <br /> list price for all licensed software and hardware ; installation and maintenance fees are not <br /> included in the maintenance computation . Following the first year, the annual product <br /> support and maintenance fee will be increased by 3 % annually . <br /> [ 6 ] <br /> INDIAN RIVER COUNTY, FL <br /> Reference : ID : 6863 <br />