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4 . Caseworkers will secure and retain a copy of the client' s actual bill ( or FPL facsimile provided through the FPL ASSIST Web Portal or by FPL staff) , notating the balance eligible for the program . ( Balance should be verified by calling FPL ASSIST Office ) . 5 . Regarding income , caseworkers will : a . Use potential recipient' s current participation in Temporary Assistance for Needy Families ( TANF ) , Medicaid , Supplemental Security Income ( S . S . I . ) , food stamps , and public housing for means testing . b . Verify and record " self- declaration " of recipient' s income based on established Agency guidelines to limit inappropriate disbursements . 6 . Caseworkers will note the call they make to the FPL ASSIST Office to confirm the customer' s eligibility , noting the date of the call and the first name of the FPL ASSIST representative who handled the call . 7 . Caseworkers will retain all approved applications , disapproved applications , and other pertinent records described in this section , for a period of three calendar years plus the current calendar year . 8 . Caseworkers will maintain a list of retracted commitments , indicating reason for retraction and when FPL was notified . III . FPL Care to Share Payment Requirements 1 . All FPL charges with the exception of deposits , non - electric optional products and services , return check fees , and additional billings resulting from service tampering ( non - inherited current diversion charges ) are eligible for the program . Late payment fees assessed to customer accounts during the time the Agency' s disbursement process to the utility is pending are applicable . 2 . If funds are available , and the recipient has no other means to pay , the Agency must pay the entire delinquent amount up to the currently prescribed upper limit , as determined by FPL . While this limit can be increased or decreased at the discretion of FPL , the standard upper limit for the program is $ 500 . 3 . No recipient or a member of recipient' s household , either together or individually , may receive more than a one -time benefit in a twelve - month period . No recipient or member of recipient' s household may circumvent this limitation by changing account names among themselves or by moving to a new location . Commitment set- up date is used to determine the 12 - month time period . 4 FPL Care To Share Program Agreement ( rev 2013-1015)