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2013-254
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2013-254
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Last modified
12/14/2015 11:51:04 AM
Creation date
10/1/2015 5:52:56 AM
Metadata
Fields
Template:
Official Documents
Official Document Type
Agreement
Approved Date
12/10/2013
Control Number
2013-254
Agenda Item Number
8.M.
Entity Name
Florida Power and Light
Subject
Care to Share Program Agreement
Area
FPL East Service Area
Alternate Name
FPL
Supplemental fields
SmeadsoftID
12776
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7 . Must consider all other available government-funded sources for electric service <br /> payment assistance first , unless the applicant is in imminent danger of losing <br /> electricity ( service disconnect ) , and time does not allow the client to apply for <br /> government funds . In addition , FPL recognizes that government funds may not be <br /> available at the time due to limited resources . If that' s the case , the caseworker <br /> should record the circumstances in the client' s file . But if time does permit and <br /> government funds are available , then C2S should be considered only after the <br /> government funds for which the applicant qualifies have been applied for or <br /> committed . <br /> 8 . Must have a plan in place to maintain additional /future household expenses , if <br /> C2S assistance is provided . <br /> 9 . Must have a household income level that falls at or below 150 % of the Federal <br /> Poverty Level ( as revised annually by U . S . Health and Human Services ) . The <br /> incomes of all persons residing at the service address are to be included in <br /> determining household income eligibility . The Agency may exercise flexibility in <br /> expanding income limits based on special recipient situations and needs . <br /> 10 . Must NOT have a history of fraud or service tampering . This applies to the <br /> applicant and all members of the applicant' s household . This may include , but is <br /> not limited to , using a minor or fictitious name , unauthorized connection , re- <br /> connection or by- passing of the electric meter , current diversion , or tampering with <br /> the FPL service in any way . <br /> FPL views fraud and service tampering very seriously . If a client with a history of <br /> fraud or service tampering is permitted to receive an FPL Care To Share Program <br /> commitment , FPL reserves the right to pursue return of payment from the <br /> customer for any charges related to the fraud or service tampering activity . None <br /> of those charges can be paid for by FPL Care To Share Program funds . <br /> II . FPL Care To Share Application , Documentation and Records Retention <br /> 1 . Caseworkers will ask the client to sign an Authorization for Release of General <br /> and /or Confidential Information form and retain that signed original . If telephone <br /> pre-screening is conducted , the caseworkers will review the information from the <br /> release form and seek the client' s verbal approval to share information . <br /> Caseworker should note on the file that the client' s verbal approval was obtained . <br /> 2 . Caseworkers will use the Agency' s standard intake form for the FPL Care To <br /> Share program . <br /> 3 . Caseworkers will record the client' s proof of crisis and plan to sustain future bills . <br /> 3 FPL Care To Share Program Agreement (rev 2013-1015) <br />
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