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NEC NEC Corporation of America <br /> 8 . 9 If there is a conflict between the terms and conditions in any Change Order and <br /> the <br /> terms and conditions of this SOW , or the terms and conditions of any other Change <br /> Order, the terms and conditions of the most recent Change Order will prevail . <br /> 9 . POST-PROJECT LABOR SUPPORT <br /> Post cutover support is included until acceptance of the project . Post project support will be covered <br /> by existing maintenance agreement . This will be adjusted on the anniversary date of the <br /> maintenance renewal . Unless due to causes excluded from coverage in subsection 7 . 8 and 7 . 9 <br /> above , NEC agrees to provide support without additional charge for labor if any portion of the <br /> Equipment fails to work during the Post Project Coverage Term . NEC may provide the Services under <br /> this Section from a remote location . <br /> NEC reserves the right to conduct an annual review of the installed Equipment and may require <br /> additional fees as a condition for providing labor coverage for any equipment installed subsequent to <br /> Project <br /> 10 .0 SOFTWARE ASSURANCE <br /> NEC will make available , at no charge , to Customer, the most current commercially available Major <br /> Release , Minor Release , or Update , should any be made available . Such support for a particular <br /> Major Release , is available only until NEC or the third party , as applicable withdraws Support for that <br /> Software . When Support is withdrawn , Customer must upgrade to a supported Major Release of the <br /> Software in order to continue to receive Support . The NEC Customer Service Center ( CSC) provides <br /> assistance via telephone and , if available , electronic access , to Customer technical support personnel <br /> during the normal business hours . NEC may request remote access to Customers system in order to <br /> provide the Services . Services does not include assistance for 1 ) the design and development of <br /> applications , 2 ) use of NECs Software in other than their specified operating environment or 3) <br /> failures caused by products for which NEC is not responsible . For most Software , including <br /> Additional Modules , a minimum of one ( 1 ) year of Services must be purchased . NEC will <br /> provide <br /> Services for an initial term of one year for the SV8500 for which Customer has paid the applicable <br /> INDIAN RIVER COUNTY (2013-28021 ) 16 of 21 <br />