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AMERICANS WITH DISABILITIES ACT (ADA) COMPLAINT RESOLUTION PROCEDURE 1) If a member of the general public believes that they have been discriminated against on the basis of a disability by the County, that person or his authorized representative may submit a written complaint to the County's ADA Coordinator at 1840 25th Street, Vero Beach, Florida 32960. The written complaint must include the following four items: 1 ) the name and address of the individual or authorized representative filing the complaint; 2) a detailed description of the county's alleged discriminatory action including the nature and date of the alleged violation; 3) a signature of the complaintant or the authorized representatives 4) a description or identification (by name, if possible) of alleged victims of discrimination if the complaint is filed on behalf of a class of individuals. The written complaint must also be submitted within 180 days from the date of the alleged discrimination unless a good cause for the delay can be demonstrated to the ADA Coordinator. After the complaint has been received, the ADA Coordinator will review the complaint and attempt to resolve it promptly and equitably. The Coordinator will respond to the complainant in writing within ten business days from the date the complaint was received by the Coordinator with the action to be taken . 2) If the complaint cannot be resolved to the satisfaction of the complainant by the ADA Coordinator, the complainant may forward the written complaint to the County's ADA Compliance Committee at 1840 25th Street, Vero Beach, Florida 32960 within five business days of receiving the Coordinator's written response. This informal County committee is composed of the ADA Coordinator, Personnel Director, Deputy County Attorney, Buildings and Grounds Superintendent, Building Department Director, and a member of the disabled community, or their designees. This committee will review the complaint and attempt to resolve it promptly and equitably. The Committee wilt respond to the complainant in writing within ten business days from the date the complaint was received by the Committee with the action to be taken. 3) If the complaint cannot be resolved to the satisfaction of the complainant by the ADA Compliance Committee, the complainant may forward the written complaint to the County Administrator at 1840 25th Street, Vero Beach, Florida 32960 within five business days of receiving the Compliance Committee's written response. The Administrator will review the complaint and attempt to resolve it promptly and equitably. The Administrator will respond to the complainant in writing within ten business days from the date the complaint was received by the Administrator with the action to be taken . 4) If the complaint cannot be resolved to the satisfaction of the complainant by the County Administrator, the complainant may forward the written complaint to the County Administrator's office at 1840 25th Street, Vero • �. •"nX -3G