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0 <br />delivery under the recommendation of our city auditors and myself. We first <br />forestalled the need to enlarge the city payroll by eliminating the need to <br />create at least one new job position. We then went on to eliminate, through <br />attrition, six job positions in four departments. People were simply not <br />replaced when they left. It is interesting to note that while several new <br />job positions were added,.the over-all head count of employees in these <br />departments is the same now in 1977 as it was in 1971 (including the new <br />data processing staff). <br />Many other savings and improvements of a.less tangible nature were also <br />realized. A valuable benefit appeared when representatives of the Customer <br />Service Department handled irate customers by displaying their master records <br />on terminals. The customers (and taxpayers) began to raise their former <br />evaluations of City Hall's efficiency. The Finance Director began checking <br />his cash balance on a terminal each morning and investment revenue increased. <br />Back -logs of manual posting disappeared and records were accurate and up to <br />date. Better information was available at budget hearings to control costs. <br />Yearly audit letters improved. Services were provided and double checking <br />was performed which there had never been time for before. <br />Secondly, at Cocoa approximately seventy thousand dollars per year of <br />revenue was generated by doing utility billing and collecting for the cities <br />of Cocoa Beach and Rockledge, Brevard County, and several small private <br />utility companies. <br />It is my belief that we could make the larger model computer save money <br />in the long run; but let's put the hypothetical aside for a moment and look <br />at hard data. Our present computerwould be outgrown in less than eight years <br />even if no additional applications were added. So, for a worst case test of <br />my recommendation let's compare the lease of our present model computer.(with <br />absolutely no upgrades) for eight years to a lease/purchase of the larger model <br />-4- <br />OCT 191977 � , BOOK <br />