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charges which it proposes and a written justification for the <br /> request . A public hearing shall be held on the request . The <br /> request for a public hearing shall be submitted to the S . W . D . Do <br /> with supporting data for review and presentation to the S . W . D . D . <br /> Board . The hearing may thereafter be continued from time to <br /> time as determined by the S . W . D . D . Board . The Board shall make <br /> a determination whether the adjustment in charges is necessary <br /> and justified under the circumstances provided herein and set <br /> forth in Collector ' s justification for rate adjustment . <br /> 15 . 5 - Level and T of Service and Rates For <br /> Collection of Other Wastes : Where the Collector agrees to <br /> collect Special Waste , Hazardous Waste , Biohazardous / Biomedical <br /> Waste , or Sludge , a written Agreement between the . Collector , <br /> the S . W . D . D . and the customer shall be entered into regarding <br /> the level and type of service to be provided, at a rate to be <br /> negotiated between the parties involved . All such collection <br /> and disposal for those types of waste in this section , when done <br /> by the Collector , shall be in strict compliance with all <br /> Federal , State and Local laws and regulations . <br /> ARTICLE VI <br /> QUALITY OF SERVICE <br /> Section 16 . COLLECTOR ' S PERSONNEL <br /> 16 . 1 - Collector ' s Officer ' s ) : Collector ' s supervisory <br /> personnel must be present on the routes to direct operations in <br /> a satisfactory manner . Said supervisor ( s ) must be available <br /> for consultation with the S . W . D . De and / or customers within a <br /> reasonable , practical time after notification of a request for <br /> such consultation . The supervisor ( s ) shall operate a vehicle <br /> which is radio equipped . <br /> 16 . 2 - Conduct of Employees : The Collector shall see to <br /> it that his employees serve the public in a courteous , helpful <br /> and impartial manner . Care shall be taken to prevent damage to <br /> property including receptacles or waste containers , trees , <br /> shrubs , flowers and other items of property or plants . <br /> - 31 - <br /> TCFRANCH . DOC <br />