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16 . 3 - Employee Uniform Regulations : The Collector ' s <br /> regular collection employees shall wear a uniform or shirt <br /> bearing the employee ' s name and the company ' s name . <br /> 16 . 4 - Compliance with State . Federal and Municipal Law : <br /> The Collector shall comply with all applicable City , State and <br /> Federal laws relating to wages , hours , and all other applicable <br /> laws relating to the employment or protection of employees , now <br /> or hereafter in effect . <br /> 16 . 5 - Fair Labor Standards Act : The Collector is <br /> required and hereby agrees by execution of this Franchise and <br /> Contract to pay all employees not less than the Federal minimum <br /> wage and to abide by other requirements as established by the <br /> Congress of the United States in the Fair Labor Standard Act as <br /> amended and changed from time to time . <br /> Section 17 . COLLECTOR ' S OFFICE , <br /> The Collector shall provide at his expense , a suitable <br /> office located within the County and a toll free telephone <br /> service where complaints shall be received , recorded and handled <br /> during normal working hours of each weeks and shall provide for <br /> prompt handling of emergency complaints and all other special or <br /> emergency complaints or calls . <br /> ARTICLE VII <br /> PERFORMANCE / PENALTIES / DEFAULT / REVIEW <br /> Section 18 . FRANCHISE AND CONTRACT PERFORMANCE <br /> 18 . 1 - The Collector ' s performance of the Franchise <br /> and / or Contract provided herein shall be supervised by the <br /> S . W . D . D . If at any time during the life of the Franchise and <br /> Contract , performance reasonably satisfactory to the S . W . D . D . <br /> shall not be made , the Collector , upon notification by the <br /> S . W . D . D . , shall increase the force , tools and equipment as <br /> needed to properly perform the Franchise and / or Contract . The <br /> failure of the S . W . D . D . to give such notification shall not <br /> relieve the Collector of his obligation to perform the work at <br /> - 32 - <br /> TCFRANCH . DOC <br />