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the time and in the manner specified by the Franchise and Contract . 18 . 2 - The S . W . D . D * may appoint qualified persons to inspect the Collector ' s operation and equipment at any reasonable time , and the Collector shall admit authorized representatives of the S . W . D . Do to make such inspections at any reasonable time and place . Section 19 . COMPLAINTS AND COMPLAINT RESOLUTION 19 . 1 - Office : The Collector shall establish an office within Indian River County where complaints can be received . The office shall be equipped with sufficient telephones with at least one local phone number , and shall be open during normal business hours 8 : 00 a . m . to 5 : 00 p . m . , Monday through Friday . 19 . 2 - Complaints : The Collector shall prepare , in accordance with format approved by the S . W . D . D . ( Format is to be submitted to the S . W . D . Ds for approval within thirty ( 30 ) days of execution of this document ) , and maintain a register on all complaints and service disputes , and indicate the disposition of each . Such record shall be available for S . W . D . Do inspection at all times during business hours . The form shall indicate the day and hour on which the complaint or . dispute was received and the day and hour on which it was resolved . When a complaint is received after 12 : 00 noon on the day preceding a holiday , or on a Saturday , it shall be serviced no later than the next working day . Section 20 . DEFAULT In the event the Collector defaults in the performance of any obligations to be performed by it hereunder or fails to comply to federal , state , and local laws , regulations , ordinances or resolutions ; then S . W . D . D . shall give the Collector written notice of each default , specifying with particularity the default complained of and a time - frame to correct the default . In the event that Collector fails or - 33 - TCFRANCH . DOC