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OUT OF DAYTONA WHERE MIAMI COMES IN BEHIND THEM. MR. HAIMOWITZ <br />POINTED OUT THAT HIS SERVICE IS LOCATED ALMOST IN THE MIDDLE OF THE <br />MIAMI AND DAYTONA STATIONS. THE MELBOURNE SYSTEM ALSO IS AFFECTED, <br />AND THEY DON'T TRY TO CARRY CHANNEL 5 OR 12. MR. HAIMOWITZ <br />REITERATED THAT THEY HAVE MADE NUMEROUS IMPROVEMENTS, BUT THE FOUR <br />LONG DISTANCE CHANNELS HAVE BEEN A PROBLEM AND ALWAYS WILL BE UNTIL <br />THEY ELIMINATE THEM. SOME PEOPLE, HOWEVER, DON'T WANT TO LOSE THEIR <br />FAVORITE CHANNELS FROM TAMPA. MR. HAIMOWITZ WENT ON TO DISCUSS THE <br />PROBLEMS IN SHADY REST, NOTING THAT WHEN THEY HAD A POWER OUTAGE <br />FROM THE HURRICANE AND FP&L TOOK THREE DAYS TO RESTORE POWER, HE <br />TIED IN GAS POWERED GENERATORS TO REACH A MAJORITY OF THE AREA, BUT <br />COULD NOT REACH THEM ALL, IN ADDITION, HE NOTED THAT THERE IS A <br />TREMENDOUS AMOUNT OF TELEPHONE CONSTRUCTION GOING ON IN THE SEBASTIAN <br />AREA, AND THE CREWS HAVE BEEN CUTTING THE TV CABLES ON THE AVERAGE <br />OF 3 TO 4 TIMES A WEEK. <br />MR. HAIMOWITZ PROCEEDED TO REVIEW THEIR POLICY FOR DEALING <br />WITH COMPLAINTS AND STATED THAT THEIR TELEPHONE ANSWERING DEVICE <br />IS CLEARED EVERY MORNING AND THEY CHECK WITH THE MAN ON CALL. IF <br />THERE IS A SINGLE OUTAGE IN THE LATER EVENING HOURS, THEY WILL GET <br />TO IT THE NEXT DAY; IF THERE IS AN AREA OUTAGE, THE STANDBY MAN WILL <br />RESPOND UP TO 10:00 OR 11:00 P.M. MR. HAIMOWITZ FELT PART OF THE <br />PROBLEM IS THAT MANY PEOPLE FROM THE NORTH ARE USED TO PICKING UP <br />15 TO 20 CHANNELS JUST WITH A LITTLE ANTENNA. HE NOTED THAT THE CITY <br />OF SEBASTIAN FELT THEIR SERVICE WAS AS GOOD AS ANYONE'S IN THE AREA. <br />MR. HAIMOWITZ INFORMED THE BOARD THAT THEY KEEP A RECORD OF EVERY <br />CALL, AND 40-45% OF THE TROUBLE CALLS ARE NOT A PROBLEM OF THE CABLE <br />BUT WITH THE CUSTOMER'S SET, OR DUE TO FAILURE TO FINE TUNE, DIS- <br />CONNECTING THE TELEVISION AND HOOKING IT BACK UP INCORRECTLY, ETC. <br />HE POINTED OUT THAT THEY CALL CABLEVISION BEFORE CALLING A TELEVISION <br />SERVICE TECHNICIAN, AND MANY STATES ARE COMING OUT WITH REGULATORY <br />ACTION TO SAY THAT IF YOU ARE ADVISED THE PROBLEM MAY BE FINE TUNING, <br />A CABLEVISION COMPANY CAN CHARGE YOU FOR A VISIT. MR. HAIMOWITZ <br />11 <br />NOV 1-4 1979- 800K 4 PaGE $8 <br />