11/14/1979 - Laserfiche WebLink

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NOV 141979 600K V PAGE 89 FURTHER NOTED THEY SOMETIMES GO OUT THREE OR FOUR TIMES TO MAKE A CALL AND NO ONE IS HOME. HE CONTINUED TO EXPLAIN THAT WHEN A CUSTOMER CALLS WITH A COMPLAINT, THEY ASK HIM A SERIES OF ROUTINE QUESTIONS TO TRY TO DETERMINE WHERE THE TROUBLE IS, AND HE NOTED THAT WHAT THE CUSTOMER SEES ON HIS SET SHOULD BE THE SAME AS THE PICTURE ON THE MONITOR AT THE CABLEVISION COMPANY. CHAIRMAN WODTKE COMPLIMENTED MR. MILES ON THE PETITIONS HE HAD PRESENTED WHICH ARE VERY COMPLETE, AND EVEN SET OUT THE CUSTOMERS COMPLAINT, MOST OF WHICH SEEM TO BE POOR RECEPTION OR /I SNOW. it MR. HAIMOWITZ"STATED THAT AFTER THE HURRICANE, THEY SPENT ABOUT FIVE DAYS TRACING A SIGNAL PROBLEM TO SHADY REST. HE CONTINUED THAT THEY CHECKED THE AMPLIFIER AND DID RESTORE SERVICE IN THAT AREA, BUT THEY HAVE A LOT OF PROBLEMS WITH DISTANT CHANNELS, COMMISSIONER LYONS ASKED ABOUT THE CHANNELS INVOLVED IN THE COMPLAINTS, AND CHAIRMAN WODTKE STATED THERE WAS A REFERENCE TO CHANNELS 5, 11, 13, AND 44. MR. MILES STATED THAT HE HAS A PROBLEM WITH 9 AND 12. MR. HAIMOWITZ NOTED THAT NORMALLY 9 IS PERFECT. HE COMMENTED THAT IF IT IS PERFECT IN SEBASTIAN, ON THEIR MONITOR, IN MICC0, ETC., THEN IT IS A PROBLEM WITH ONE PERSON S SET. HE STATED THAT THEY DO TRY TO GIVE THE PEOPLE THE SERVICE, BUT THEY MUST UNDERSTAND THAT THEY ARE NOT GOING TO GET PERFECT RECEPTION FROM 12 CHANNELS 365 DAYS A YEAR. COMMISSIONER LYONS ASKED IF THE NIGHT MAN HAS A RECORDER, AND MR. HAIMOWITZ STATED THAT THE RECORDER IS AT THE OFFICE. COMMISSIONER LYONS BELIEVED THAT THE PEOPLE FEEL THEIR COMPLAINT IS NOT GOING TO ANY PLACE AND THEY FEEL FRUSTRATED WHEN THEY DON `T GET A REPLY. MR. HAIMOWITZ INFORMED HIM THAT THE TAPE SAYS THEY WILL RETURN THE CUSTOMER `S CALL AND GIVES THE STANDBY MAN'S NUMBER TO CALL IF IT IS AN EMERGENCY. THE TAPE IS CLEARED THE NEXT DAY, AND ON WEEKENDS, THE STANDBY MAN GOES TO THE OFFICE AND CHECKS THE TAPE.