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_I <br />OCT 151981 BOOK 47 PAGE 156 <br />MEMORANDUM FOR: Mr. Patrick Lyons <br />Chairman, Indian River County Commissioners <br />DATE: 29 September 1981 <br />SUBJECT: Jones Intercable rate increase request <br />REFERENCE: 29 September 1981 telephone conversation with <br />Idr. ' Robert Tanksley <br />Following is my written complaint furnished at your request] with <br />the expectation.that it will be brought to the -attention of the <br />other County Commissioners and put on the agenda for.the 15 October <br />1981 meeting in Sebastian. <br />As I mentioned on the telephonep I believe the proposed Jones <br />Intercable rate increase is way out of line with the existing <br />service available. If anything a rate decrease would be more in <br />order. The very poor picture reception; the constant picture <br />interruptions and other problems are never ending. One never <br />knows what his picture reception will be from day to day. <br />This month I had occasion to call Jones Intercable•as my picture <br />had deteriorated badly suddenly as I was watching. I made repeated <br />phone calls in regard to the problems but no-one came to my horae-for <br />eleven days. Messages were left for the System Managerp Mr. Bill <br />Sisk# but even he failed to return my calls during that period. <br />Surely he could have found a moment during that time. Also, I <br />indicated to Jones that I would like to call Denver (the Headquarters <br />I•m told) in order to get some action. No one seemed to know <br />the address or telephone number of their own company. <br />I personally believe that at this time there is definitely no <br />reason to reward Jones -Intercable with a rate increase of any <br />kind. They have much work to do and much more good will to <br />establish before thee -quality of service is equitable enough to <br />deserve additional benefits. <br />Yours very truly, <br />Mr. Tanksley believed that it is becoming increasingly <br />clear that Jones Intercable seriously underestimated the <br />quality of the cable before they came here, but that is <br />their mistake and their problem. Mr.Tanksley continued that <br />if Jones Intercable would be willing to adjust his bill <br />every month until he got his picture, perhaps he could reach <br />an agreement with them. He noted they have already adjusted <br />his bill this month. <br />