10/15/1981 - Laserfiche WebLink

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Mr. Sisk confirmed that Mr. Tanksley has a problem which they have trying to fix and they did adjust his bill because he was out for a long time. Ed Berg, a seven year resident of Shady Rest, noted that several years ago when Indian River Cablevision applied for an increase, he was instrumental in gathering petitions opposing an increase, but it was granted and they did make some cosmetic changes, although the quality of the picture did not get appreciably better. Mr: Berg stated the service given by Jones Intercable has not improved since last summer, but, in fact, has deteriorated badly. He agreed that business is entitled to a fair rate,of return, but the people are not getting what they are paying for. Ed Ballantine, operator of Paradise Mobile Home Park, read from a letter he had written to Jones Intercable on October 7th describing the number of calls he had made to them since his reception was lost on September 28th and not restored as of October 7th. He reported that on September 29th, he complained about an exposed cable lying across a driveway and lawn, and nothing was done about it until he finally reached a supervisor who came out and buried the cable himself. Mr. Ballantine agreed that a business should be entitled to a profit, but people are entitled to a service also, and he believed Jones Intercable should improve their service before getting an increase. Hans Dorsmer pointed out that the charges for new hook-ups are not being increased and asked why the regular subscribers should have to absorb the cost far the new hook-ups which he did not feel was fair. Mr. Sisk noted that connection charges are a one-time expense. They want to encourage as many people to get on the cable as possible,and they do have specials to attract new subscribers, but possibly they need to address this factor. Chairman Lyons commented that it seems there has been no improvement in service, and he questioned whether 7 BOOK 47 PAGE X75 7