12/1/1982 - Laserfiche WebLink

Home Browse Search

TELEPHONE SYSTEM UPDATE The Board reviewed the following memorandum dated November 18, 1982 from Lynn Williams, Acting General Services Director. TO: Honorable Members of the DATE: November 18, 1872 FILE: Agenda Board of County Commissioners December 1, 1982 THRU; Michael Wright County Administrator SUBJECT: Telephone System Update FROM: Lynn Williams,' REFERENCES: Acting Gener Services Director DESCRIPTION AND CONDITIONS At the October 20, 1982 meeting of the Board of County Commissioners, a Southern Bell Telephone Representative presented a proposal for upgrading the Dimension Telephone System now serving the Indian River County Administration Building and Courthouse. Costs invol- ved with the upgrade are an $8,000 one time charge and $470 addit- ional monthly equipment charge. Mr. Gene Morris, Tax Collector, had contacted Mr. Marc McEwen of Southern Bell in regards to a separate telephone system for his office. Mr. Morris, is concerned about a delay occurring in transfer of calls into his office area from the switchboard attendant. Staff estimates the Tax Collector telephone traffic to make up approximately 20% to 25% of all incoming telephone traffic. This percentage will vary according to the time of year. Staff expects a sharp increase after the mailing of tax bills. Mr. Morris is concerned about this particular time period since we have not experienced the telephone traffic involved while on this telephone system. The switchboard attendant now handles an average of 1200 to 1300 calls per day. The Property Appraiser's office and Super- visor of. Elections both expressed similar concerns except for different functions, i.e.,.Homestead Exemptions and Election Day. Staff was directed during budget hearings to search for methods to reduce long distance telephone usage and better control all. associa.".ed costs. At the time our present sy.,°tem was ins-Cal.led the opf:ion of station message recording was not available without considerably more expense. Our Dimension System Computer was purchased and installed before occupancy of this building so as to take advantage of a payment program available at that time. In December 1981 Staff requested Southern Bell investigate what options were available that would identify outgoing long distance calls, At the time we occupied the Administration Building, the PSC (Public Service Commission) would not allow an upgrade of the system without changing all equipment and rewriting the Finance Agreement. DEC 119 2 19 2 PAGE : arc ��