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customer. Franchisee shall provide Roll Carts, dumpsters, or roll -offs, as needed and appropriate. 6.2.3. The types of materials included for collection as Program Recyclables may be modified upon mutual agreement between SWDD and Franchisee. Such modification shall be at no additional cost to SWDD unless Franchisee can document that the addition of such items substantially impacts the cost of providing service. A list of materials accepted as Program Recyclables is provided in Exhibit 3. 6.3. Backdoor Collection Franchisee shall, at no additional cost to the Residential Customer or SWDD, provide backdoor collection of Solid Waste and Recyclables to Residential Customers who are unable to deliver their Solid Waste or Recyclables to the curb. Franchisee shall commence backdoor collection within one (1) week of notification, in the form of documentation by a medical practitioner, by a Residential Customer. 6.4. Procedures for Non -Collection 6.4.1. In the event that the Solid Waste placed out for collection does not comply with set out procedures pursuant to this Agreement, with the exception of bags outside of a Roll Cart pursuant to Article 6.1.3., Franchisee is not required to collect it. If Franchisee elects to not collect such materials, a non -collection notice shall be placed on the container or non -conforming materials explaining why collection was not made and Franchisee shall notify SWDD pursuant to Article 12.2.2. 6.4.2. In the event that Program Recyclables are contaminated through commingling with materials that are not a Program Recyclable, Franchisee shall, if practical, collect the Program Recyclables and leave material that is not Program Recyclables in the Recycling Roll Cart along with a non -collection notice explaining why all materials were not collected. However, in the event that the Program Recyclables and materials that are not Program Recyclables are commingled to the extent that they cannot easily be separated by Franchisee, or the nature of the non -Program Recyclables render the entire Recycling Roll Cart contaminated, Franchisee shall leave all the materials along with a non -collection notice explaining why collection was not made. 6.4.3. Franchisee shall develop and produce non -collection notices for solid waste and recycling. The design and content of non -collection notices are subject to approval by SWDD. 6.4.4. As further specified in Article 12.2, within one (1) Day of occurrence, Franchisee shall electronically notify the Contract Manger regarding all non -collection events. 6.5. Hours and Holidays 6.5.1. Residential Collection Service and Residential Recyclables Collection Service shall take place between 6:00 a.m. and 6:00 p.m. Monday through Friday. 6.5.2. The SWDD Facility is closed on Independence Day, Labor Day, Thanksgiving, Christmas, and New Year's Day. In the event Residential Collection Service or Residential Recyclables Collection Service normal collection day falls on a Holiday, Franchisee will provide make-up collection as directed by SWDD. 6.5.3. All collection services following a Holiday shall be one (1) Day after the normally scheduled collection day for the remainder of the week. Saturday collection is required for Holiday make-up collection. 6.6. Provision for Universal Residential Collection Service Should SWDD decide to implement universal Residential Collection Service in the Urban Service Area (USA) of the Solid Waste Franchise Area along with any participating municipality, Franchisee shall honor the proposed universal rates provided in Exhibit 1 with a Consumer Price Index (CPI) adjustment. The CPI to be used is defined in Exhibit 4. If the change to universal Residential Collection Service is made between October 1, 2015 and September 30, 2018, seventy-five percent (75%) of the percentage change in CPI between the month of April in the prior year and the month of April in the current year shall be added to Page 11