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7.2.7. If a customer generates large quantities of Program Recyclables, the customer may request an additional Roll Cart to accommodate the extra materials. There shall be no charge for the delivery or collection service for additional Roll Carts for Recyclables. 7.2.8. Franchisee shall repair or replace a Roll Cart within three (3) business days of receiving notice from SWDD or customer of the need for repair, or if identified unserviceable by Franchisee. 7.2.9. All new or replacement Roll Carts shall be delivered to the customers within three (3) Days from the date of request with a SWDD-provided new customer information packet attached. ARTICLE 8. COMMERCIAL COLLECTION SERVICE 8.1. Service Requests Commercial Customers shall initiate, terminate, or change service directly by a written contract with Franchisee. Service shall start, terminate, or change on the next scheduled collection day from the date requested. 8.2. Commercial Collection Service 8.2.1. Franchisee shall provide Commercial Collection Service in the Solid Waste Franchise Area. 8.2.2. Collection of Solid Waste shall be provided at least once per week. Commercial Collection Service shall be provided frequently enough to prevent the creation of a public nuisance or a threat to the public health, safety, or welfare. If necessary, the Contract Manager or their designee shall assist Franchisee and Customer in confirming that the size of the collection container and frequency of collection service are sufficient to ensure that Solid Waste is not routinely placed or stored outside of the collection container. 8.2.3. Collection containers shall be placed at locations that are mutually acceptable to Franchisee and Commercial Customer, and in compliance with County ordinance, If a dispute should arise between a Commercial Customer and Franchisee regarding the location of a collection container, the Contract Manager shall consult with the County's Community Development Department and designate the location. 8.2.4. Franchisee shall purchase, equip, and maintain Ultra High Frequency (UHF) Radio Frequency Identification (RFID) tags on all commercial containers serviced. Technical specifications for the required RFID tags are provided in Exhibit 6. 8.3. Commercial Recycling 8.3.1. Franchisee shall encourage all persons utilizing a Commercial Property to recycle and shall provide for collection of Recyclables. The types of Recyclables collected from Commercial Customers shall, at a minimum, include the Program Recyclables listed in Exhibit 3. 8.3.2. Frequency of collection for Recyclables may be provided as agreed upon by the Commercial Customer and Franchisee. 8.3.3. The rate charged by Franchisee for collection of commercial Recyclables shall be less than the collection rate charged for servicing a Solid Waste container of equal size and frequency. 8.4. Hours and Holidays 8.4.1. Commercial Collection Service shall take place between 6:00 a.m. and 6:00 p.m. Monday through Sunday. Franchisee may begin collecting Solid Waste from Commercial Customers with frontend load vehicles at 4:00 a.m. subject to the approval of the Contract Manager. Should the Franchisee receive any complaints from residents that live in close proximity to the commercial routes and are adversely affected by early morning collection activity, the Franchisee shall reroute the affected area to begin collection time in said area to 6:00 a.m. All rerouting is subject to the approval of the Contract Manager. 8.4.2. Franchisee shall not be required to provide Commercial Collection Service on Holidays. Page 13