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time when the complaint was resolved. Franchisee's records and forms shall be kept up to date and a record of all complaints shall be submitted monthly as outlined in Article 12.2.2. In addition, Franchisee's records and forms shall be maintained throughout the term of this Agreement. Copies of the complaints and forms shall be kept at Franchisee's office in the County and shall be available for inspection by the Contract Manager during normal business hours. 11.14. Vehicle and Collection Equipment 11.14.1. General Requirements 11.14.1.1. Franchisee shall maintain a dedicated fleet of collection vehicles designated for Indian River County to fulfill this Agreement. No single frontline vehicle shall exceed the maximum age of ten (10) years. SWDD reserves the right, at its discretion, to require a vehicle be taken out of service for habitual maintenance issues. 11.14.1.2. Franchisee will have a compressed natural gas (CNG) fuel station constructed and operational in Indian River County by October 1, 2017. 11.14.1.3. SWDD reserves the right to add antennae and computer device to collection vehicles to record Automatic Meter Reading (AMR) technology output signal from IRC utilities water meter devices if it chooses to use this technology. The device would require power source and allow some sort of magnetic antennae. All AMR equipment shall not interfere with franchisee equipment or job function. SWDD releases franchisee from all liability related to carrying the device. 11.14.1.4. Franchisee shall purchase and/or lease, maintain, and repair all of the vehicles and equipment necessary to comply with the requirements of this Agreement. Franchisee's vehicles and equipment shall be compatible (in size and weight) with, and appropriate for, the areas where such vehicles and equipment are utilized. If Franchisee must use a substandard road (as determined by the County) to obtain access to a customer, Franchisee shall use lightweight and/or smaller vehicles and equipment when providing service on such roads. 11.14.1.5. All of Franchisee's collection vehicles shall have waterproof seals and shall be watertight to a depth sufficient to prevent the discharge or leaking of liquids that have accumulated in the vehicle's cargo area during loading and transport operations. 11.14.1.6. All collection vehicles shall be painted a uniform color. 11.14.1.7. SWDD reserves the right to conduct periodic inspections of operations, vehicles, and equipment to ensure compliance with federal and state commercial motor vehicle statues, as well as the above requirements. 11.14.1.8. All vehicles used to provide Collection Service under this Agreement shall be equipped at all times with: (a) all safety supplies, equipment, and first aid supplies required by Applicable Laws; (b) a fire extinguisher; (c) a heavy-duty broom, a rake, and a large dustpan; (d) a spill response kit; (e) an audible back-up warning device; and (f) back-up cameras. The spill response kit shall be suitable and adequate for cleaning up any leaks or spills of oil, hydraulic fluid, or other liquids from Franchisee's collection vehicles. 11.14.1.9. Franchisee shall have sufficient reserve vehicles and equipment available to complete daily routes. The use of reserve vehicles and equipment shall include, but not be limited to, occasions when frontline vehicles and equipment are out of service, or when unanticipated delays will prevent frontline vehicles and equipment from completing the collection route(s) within the established hours of collection. 11.14.1.10. The reserve vehicles and equipment shall be in service within two (2) hours of any breakdown or delay of the frontline collection vehicle. The reserve vehicles and equipment shall be similar in size and capacity to the vehicles and equipment being replaced. Page 19