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Consent Agenda Item <br />INDIAN RIVER COUNTY, FLORIDA <br />DEPARTMENT OF UTILITY SERVICES <br />gD <br />Date: <br />To: <br />From: <br />Prepared By: <br />Subject: <br />June 17, 2014 <br />Joseph A. Baird, County Administrator <br />Vincent Burke, P.E., Director of Utility Services <br />Cindy Corrente, Utilities Finance Manag <br />Adoption of a Red Flag Policy for Identity Theft Prevention <br />DESCRIPTIONS AND CONDITIONS: <br />On October 21, 2008, the Board of County Commissioners approved a Red Flag Policy for the <br />detection, prevention and mitigation of identity theft in connection with utility accounts. Staff <br />has followed this policy since its inception. Prior to May 2011, staff required various <br />documents including applications and leases, from customers before opening their utility <br />accounts. Copies of these documents were made and kept in a secured file room. Over time, <br />documents were purged and had to be shredded in order to assure protection of our <br />customer's identifying information. With the implementation of new billing software in May <br />2011, came the ability to store and secure this information electronically. Safeguards are built <br />into the system so only a few authorized personnel have access to the identifying data. <br />ANALYSIS: <br />Staff recently reviewed the policy and made several suggestions to enhance the Department's <br />ability to detect, prevent and mitigate identity theft in connection with utility accounts. Staff <br />also incorporated the ability to gather and store data electronically when developing the new <br />policy. Staff worked with the County Attorney's office to develop the enhanced policy. <br />FUNDING: <br />There is no cost to the department to implement this policy. <br />RECOMMENDATION: <br />Staff recommends that the BCC approve and adopt the attached Red Flag Policy. <br />ATTACHMENT(s): <br />Red Flag Policy <br />APPROVED FOR AGENDA: <br />i <br />By: riJs.) It 1'' ( )rU1' 1)'�!Jose ih A. Baird, County Administrator <br />' / / <br />For: (,) { '1 L%' ./ <br />Date <br />Indian River Co. <br />Approved <br />Date <br />Administration <br />1 <br />Legal <br />t ) <br />j i <br />Budget <br />V <br />C 23 <br />Utilities <br />11 3' <br />(..l2v l <br />Utilities -Finance <br />C. <br />tI <br />36 <br />