Laserfiche WebLink
4.3 Employee Survey <br />This section summarizes the results of the Senior Resource Association employee survey. The <br />survey instrument, included in Appendix C, was distributed to all bus operators, customer service <br />personnel and others employees who interact with the public. The purpose of the survey was to <br />seek input from the employees about existing services and potential improvements to the service. <br />The surveys were distributed in November 2012. A total of 60 surveys were mailed out, and 18 <br />completed surveys were returned. <br />4.3.1 Survey Results <br />Question I asked for the employee's job classification. Out of the 18 completed surveys <br />received, 17 were filled out by bus drivers, while one survey was filled out by an operator. <br />Question 2 asked employees to rank the level of importance of a series of potential service <br />improvements and asked them to indicate their top three choices. As shown in Figure 4-38, <br />the top ranked priority was to improve maintenance of transit vehicles, improve bus stops, <br />and add shelters at frequent pick up points. <br />I <br />Operate more frequent weekday service P12W" 5,26% <br />Operate earlier weekday service 8.77% <br />Operate later weekday service <br />7.02% <br />Operate more Saturday service <br />8.77% 11 Percent of Survey Responses <br />Operate Sunday service 7.02% <br />Improve maintenance of transit vehicles 28.079,6 <br />Add shelters at frequent pickup points i.`- 10.53% <br />Improve bus stops 12.28% <br />Other* INF_ - <br />122 % <br />0.00% 20.0016 <br />Figure 4-38 Employee Recommended Priorities for Improvement Projects <br />4-29 <br />A <br />ILStanley Consultants <br />40.00% <br />