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When asked what characteristic they liked least about Community Coach, approximately 30 <br />percent of respondents selected "long wait times" as the least liked characteristic. Almost 20 <br />percent of the respondents indicated that they had no complaints regarding the service. <br />Scheduling system <br />(limited spaces) 1667% <br />Other24,07% <br />AN", I NOR <br />0,00% 20.00% 40,000% <br />Figure 4-36 Q22: Please tell us one thing you like least about riding Community Coach. <br />In Question 23, respondents were asked to identify service improvements. The results are <br />illustrated in Figure 4-37. Approximately 31 percent of respondents reported that they are <br />happy to have the service. Scheduling improvements (16 percent) and additional bus stops (9 <br />percent) were identified as characteristics that would improve the quality of Community <br />Coach service. <br />Happy to have this service "g, 31,03% <br />Schedule improvements p-g-4i4gp, a <br />,p 15.521% <br />Add more stops 8.62% <br />Add more busses r 3,45% <br />Shorten wait time • 3.451 0 Percent of Responses <br />Extend hours =, 3,45% <br />Communication of changes to service =7,77. 3.45% <br />Personel attitudes =-Z 3.45% <br />Comfort of seating 3.45% <br />Door to door assistance for disables persons = 3.45% <br />Add more drivers 3,45% <br />Other* --244;" 17,24% <br />0.00% 20.00% 40.00% <br />Figure 4-37 Q23: Please tell us how you feel we could improve the quality of our service. <br />4-28 <br />Stanley Consultants - I <br />