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Excellent 49.32% <br />'very ur+"ts*:�.sey;:.�si�w„�.s"a bias ^t 0`- �.yse ��. sa�•.r.+�w ror %:a ,r�,,xsi: <br />Good _ ° 31.51% <br />Average <br />10.96% <br />o Percent of Responses <br />Fair _E � 5.48% <br />Poor 2.74% a <br />0.00% 20.00% 40.00% 60.00% <br />Figure 4-34 Q9: How would you rate the courtesy and helpfulness of the telephone <br />reservationists? <br />In Question 21, respondents were asked about the one thing they liked most about riding <br />Community Coach. As shown in Figure 4-35, 30 percent ranked convenience, 28 percent <br />ranked driver courtesy and 17 percent ranked dependability as the most lilted characteristic <br />about the Community Coach service. <br />Clean <br />�N- 3.13% <br />On time <br />tv i4— g x_ 6.25% <br />Only means of Transportation <br />� ' 3.13% <br />Safety <br />, _ 4.69% <br />Courteous Drivers and Staff <br />ro: <br />Dependable= --1,4 17 <br />Convenience <br />Friendliness of passengers Z- 1.56% <br />Quality of Service . 6.25% <br />0.00% 20.00% <br />: 28.13% <br />0 Percent of Responses <br />29,69% <br />40.00% <br />Figure 4-35 Q21: Please Tell Us One Thing You Like Most About Riding Community <br />Coach. <br />4-27 <br />Stanley Consultants r <br />