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Y- X7.75% <br />Always 3a <br />a9 l'N ✓XASC.P_i �t�,!T }ld"Ya.S A.'F.T �W�h; fU K/�n__. +1, y,m/Xf�J 1.. r gYnSV 9.4-fA <br />Most of the time � � I - 30,99% <br />. - vly3Yust{eJIl9.lSPLL-`@a€ - - rt='k•aErd.fq`S.� <br />Sometimes l 9.86% <br />Never 1.41% <br />113 Percent of Responses <br />0.00% 20.00% 40,00% 60.00% <br />Figure 4-32 Q6: How often do you arrive at your appointments on time? <br />In Questions 8 and 9, respondents were asked to rate the courtesy and helpfulness of Senior <br />Resource Association employees. Question 8 was related to the Community Coach drivers, <br />while Question 9 was related to the telephone reservationists. Approximately 93 percent of <br />the respondents ranked the drivers as good or excellent, while approximately 81 percent <br />ranked the reservationists as good or excellent. See Figure 4-33 and Figure 4-34. <br />I I I I <br />w ,._.. • >: $c 69.86% <br />Excellent <br />Good °' 23.29% <br />Average :3 5.48% <br />I [3 Percent of Responses I <br />Fair ] 1.37% <br />Poor 0.00% <br />0.00% 20.00% 40.00% 60.00% 80.00% <br />Figure 4-33 Q8: How would you rate the courtesy and helpfulness of the drivers when <br />riding Community Coach? <br />4-26 <br />—iL stanley Consultants i <br />