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4.5.3 Non -User Surveys <br />For non-users, a two-page non -user survey was distributed to gauge community awareness <br />about the County's transit service. A total of 37 non -user surveys were received from the <br />workshops. More than 95% percent of the respondents had never used bus service in Indian <br />River County while the remainder had used the service occasionally. The survey results are <br />summarized below. The survey instruments and response rates are included in the Appendix <br />D. <br />All respondents reported that they were aware of public transportation system offered by <br />Indian River County prior to the workshops. When asked about their familiarity with specific <br />transportation services, a significant majority had heard of Go Line (97%) and Community <br />Coach (92%). In terms of service providers or sponsors, respondents were most familiar with <br />the Indian River County Council on Aging (86%). Approximately 60% of the respondents <br />were familiar with the Indian River County Metropolitan Planning Organization and the <br />Senior Resource Association. <br />There was a very high level of support for public transportation. Nearly all respondents <br />strongly agreed that public transportation was an important service for residents, visitors and <br />the local economy. The primary reason given for not using public transportation was the <br />availability of a vehicle (84%), service not being available to places where they need to go <br />(11%) and lack of familiarity with the public transportation services (11%). <br />The respondents expressed a strong willingness to consider using public transportation if the <br />following preferences are met: <br />• headways at or below 30 minutes <br />• stop location close to the respondent's home or workplace <br />• better information about routes and schedules <br />• late evening and weekend service <br />4-41 <br />km Stanley [mwltanu' a <br />