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3.3 Part Two: Demand Response Transit Service <br />A trend analysis was conducted using Community Coach's FY 2006 through FY 2010 NTD <br />reports. Performance measures, including the percent change for each measure for the trend <br />period, are grouped into categories and presented in tabular form (Tables 3-8 through 3-11). <br />A peer review similar to the one conducted for GoLine fixed route service was also completed for <br />Community Coach. The FTIS software was utilized to select six peer systems, but due to wide <br />variations in demand response service measures, Community Coach is compared to the peer <br />median versus individual systems. <br />Figures in this evaluation illustrate the selected operational and financial measures. The trend area <br />graphs show Community Coach's trends for each performance measure. The percent change over <br />the period is shown at the top right of each graph. Figures 3-49 and 3-50 (at the end of this <br />chapter) present a graphical representation of Community Coach compared to the peer group in <br />all measures (showing the minimum, median, and maximum values for each performance <br />measure). <br />3.3.1 Peer and Trend Tables <br />Peer and trend tables display Community Coach's values for each performance measure for <br />FY 2006 through FY 2010 as well as the percent change over the trend period. They also <br />show the peer median for each measure and how Community Coach's FY 2010 values <br />compare to the peer median. <br />• Operational Measures: Service Characteristics <br />Service characteristic measures refer to measures that comprise the basic data of the <br />transit system and from which other measures can be derived. Table 3-8 shows <br />Community Coach's five-year trend for the selected service characteristic measures <br />and the peer comparison for those measures. Those evaluations are described following <br />the table. <br />Table 3-8 Peer & Trend — Community Coach Service Characteristic Measures <br />616 <br />384 <br />494 <br />486 <br />482 <br />590 <br />362 <br />469 <br />463 <br />462 <br />0.96 <br />0.94 <br />0.95 <br />0.95 <br />0.96 <br />3-26 <br />-21.8% <br />497 <br />-3.1% <br />-21.6% <br />433 <br />6.7% <br />0.3% <br />0.83 <br />15.1% <br />Utp Stanley Consultants -i <br />