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• Operational Measures: Service Utilization and Productivity <br />Operational measures are indicators of passenger utilization, service productivity and <br />effectiveness. Table 3-10 shows Community Coach's five-year trend and the peer <br />comparison for those measures. <br />Table 3-10 Peer & Trend — Community Coach Service Utilization and Productivity <br />Measures <br />Measured in passenger trips, ridership on Community Coach decreased approximately 48 <br />percent over the trend period. Community Coach ridership was 38.9 percent below the <br />peer median. One potential reason for ridership decline could be greater access to <br />GoLine. That could be viewed as a positive trend since the operating cost per passenger <br />trip on GoLine was $1.81, versus Community Coach's cost of $31.39 in 2010. The <br />decline could also be the result of capacity constraints related to vehicle availability. <br />3-33 <br />A <br />M <br />NUStanley Consultants -1 <br />