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Figure 4-11 Q9: What is the most important reason you ride the bus?.......................................4-lC Figure 4-12 Q10: How would you make this trip if not by bus?................................................4-11 Figure 4-13 Q11: How long have you been using GoLine Bus Seivice?...................................4-12 Figure 4-14 Q17: If there was a fare, how much would you be willing to pay fora ride?............................................................................................................... 4-13 Figure 4-15 Level of Satisfaction with Service Characteristics..................................................4-15 Figure4-16 Q14: Your Age Is?..................................................................................................4-18 Figure 4-17 Q15: You Are?........................................................................................................4-18 Figure4-18 Q16: You Are?........................................................................................................4-19 Figure 4-19 Q17: Your Total Household Income Is?.................................................................4-19 Figure 4-20 Q18: How many working vehicles are available in your household?.....................4-20 Figure 4-21 Q19: Do you have a valid driver's license?............................................................4-20 Figure 4-22 Q10: How did you become aware of Community Coach?......................................4-21 Figure 4-23 Ql: How often do you use Community Coach Service?.........................................4-21 Figure 4-24 Q7: How long have you been using Community Coach? ....................................... 4-22 Figure 4-25 Q12: What is your primary purpose for using Community Coach?........................4-22 Figure 4-26 Q13: Check all purposes for which you use Community Coach.............................4-23 Figure 4-27 Q2: Do you use a wheelchair for your travels on Community Coach?...................4-23 Figure 4-28 Q11: How would you get to your destination if Community Coach wasnot available?..................................................................................................4-24 Figure 4-29 Q3: How would you rate the overall quality of Community Coach Service?................................................................................................................. 4-24 Figure 4-30 Q4: How would you rate the comfort of Community Coach vehicles? .................. 4-25 Figure 4-31 Q5: How would you rate the cleanliness of Community Coach vehicles? .............4-25 Figure 4-32 Q6: How often do you arrive at your appointments on time? ................................. 4-26 Figure 4-33 Q8: How would you rate the courtesy and helpfulness of the drivers when riding Community Coach?........................................................................... 4-26 Figure 4-34 Q9: How would you rate the courtesy and helpfulness of the telephone reservationist?....................................................................................... 4-27 Figure 4-35 Q21: Please tell us one thing you like most about riding Community Coach..................................................................................................................... 4-27 Figure 4-36 Q22: Please tell us one thing you like least about riding Community Coach..................................................................................................................... 4-28 Figure 4-37 Q23: Please tell us how you feel we could improve the quality of our service.................................................................................................................... 4-28 Vii R Stanley Consultants-'