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the Fund Reconciliation form also includes the following metrics: <br />o Previous Audit Ending Balance <br />o Funds Provided by FPL to Agency <br />o Transmittals Paid and/or Submitted to Agency Payment Dept for Payment <br />o Other Adjustments <br />o Audit Ending Balance <br />o Number of Customers Served <br />Copies of all transmittals pertaining to that Quarter's report. <br />The FPL Manager will audit the records submitted and will request from the agency <br />copies of signed "Authorization for Release," forms for customers selected at random <br />from the accounts covered in that quarter. Upon completion of the quarterly audit, the <br />FPL Manager will provide a completed quarterly audit report to the Agency. The <br />report will specifically confirm the audit as acceptable (or not), and/or identify any <br />exceptions cited, along with recommended (or required) steps to eliminate or correct <br />said exceptions and process shortcomings. <br />In addition to the quarterly audit, FPL and/or a third -party designee will conduct an on-site <br />agency Operational Review no more than once every two years. These on-site visits are <br />intended to be minimally intrusive to the agency's normal operation, and will be scheduled <br />approximately thirty days in advance. The agency will be advised on what type of <br />files/documentation/information will be needed for review. The agency may be asked to <br />review some information in advance, to facilitate an efficient on-site review. FPL is solely <br />responsible for securing the third party designee to conduct the on-site operational review <br />and paying for the third party designee's services. <br />VII. General <br />The Agency and FPL personnel will strive to provide this community resource with a high degree of <br />professionalism, reflecting positively on the program's donors, FPL and the Agency. The Agency and <br />FPL have named the following designees for purposes of this Agreement: <br />FPL Corporate Contact <br />Louis Gonzalez <br />Special Consumer Services Coordinator <br />P. O. Box 029100 <br />Miami, FL 33102-9100 <br />(305) 442-5801 <br />FPL Area/Regional Contact <br />Dianne Verner <br />East Area Special Consumer Services Mgr. <br />6001 Village Blvd, CSC/CSE <br />West Palm Beach FL 33407 <br />Phone: 561-640-2540 <br />Agency Contact <br />Jason Brown <br />Director of the Office of <br />Management and Budget <br />1801 27th Street <br />Vero Beach, FL 32960 <br />(772) 226-1214 <br />Agency Contact <br />Bradley Bernauer <br />Human Services Program Manager <br />c/o Gifford Health Center <br />467528 th Court <br />Vero Beach, FL 32967 <br />(772) 226-1422 <br />FPL care To Share Program Agreement (rev 2013-1015) <br />110 <br />