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The FPL Manager has the authority to change Care To Share program qualifications and process requirements on a "temporary" basis, with thirty days notice to the Agency, if in the best interests of FPL, its customers and partner agencies. This would include temporary changes to payment limits, number of payments for a client annually and other such considerations. Client Education The Agency should encourage energy efficiency through referral of the client to FPL's free energy survey service (1 -800 -DIAL FPL) and by distributing FPL energy conservation and program information, when feasible and as appropriate for the applicant. FPL will keep the Agency advised regarding available programs. The Agency should encourage FPL's billing and payment programs, when feasible and as appropriate for the applicant, including FPL 62PIus, Friendly Reminder, On - Call, Budget Billing, and others as appropriate. FPL will keep the Agency advised regarding available programs. Agency Staff Training Caseworkers handling intake for the Care To Share Program must first be trained on the program criteria, either through the agency, FPL Manager or a combination of both sources. Caseworkers must read, sign and agree to abide by the Program Eligibility Criteria outlined in the FPL "StaffNolunteer Certification" form. Caseworkers will sign this form to confirm their understanding of program guidelines, and their commitment to use account information obtained from FPL for the sole purpose of conducting the customer qualification process. The form must be maintained by the Agency and be made available upon request. Agency Staff/FPL ASSIST Record The Agency must maintain its list of authorized ASSIST agents and communicate any changes to that list to FPL through its ASSIST Office or FPL Manager. VI. Auditing The Agency will routinely review Care To Share recipient files and program processes. The Agency will include Care To Share funding in its own internal auditing schedule and will confirm the completion of such audits by their signature on the Quarterly Agency Fund Reconciliation report. In this report, the Agency will indicate any significant irregularities to FPL as found. On a quarterly basis (due by the 15th day of the first month of each quarter, for the prior quarter), the Agency will provide to the FPL Manager the following: the completed Fund Reconciliation Report, signed by a principal of the Agency, confirming the C2S fund to be "in balance" and verifying that the information provided is as true and accurate as possible. The completed and signed Fund Reconciliation Form also demonstrates the Agency's internal reconciliation of the fund. FPL Care To Share Program Agreement (r$v 2013-1015) 109