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Communication Plan Goals 1. Identify a public outreach strategy to inform county residents and business owners about hazards that may impact our community(including flood hazards). 2. Identify the numerous ways Indian River County notifies the community of preparedness, protective action, and recovery activities to our residents. 3. Familiarize residents with appropriate property protection measures. 4. Provide guidance to the Indian River County Community Rating System (CRS) Coordinator for submittal for credit under the National Flood Insurance Program's Community Rating System. 5. Identify crisis communication strategy for ESF#14(Public Information Officer). Notification,Information,and Warning Capabilities The Indian River County Emergency Management Division maintains multiple levels of redundant voice and data communication capabilities for the notification and warning of key officials, emergency responders and the public. Procedures addressing the operation and implementation of communications systems and equipment are located in multiple documents including: • Indian River County Communication Log and Systems Operating Procedures • IRC Comprehensive Emergency Management Plan Annex VIII (Communications-Amateur) • National Warning System Operations Handbook • State of Florida EAS Plan Because some situations may necessitate the coordinated response of multiple agencies that don't normally work together or within Indian River County, interoperability of communications systems are vital. The Tactical Interoperable Communications (TIC) Plan is used to guide and direct interoperability efforts. PLEASE NOTE:For security reasons,specific user instructions for each mode of notification are kept in a job aid guide in a secure location. Primary sterns 1. AT&T-The primary communication system operative through the Department prior to, during, or after an emergency is AT&T, a commercial carrier telephone service. 2. 24-HOUR EMERGENCY COMMUNICATIONS CENTER-The Indian River County Department of Emergency Services operates a 24-hour emergency communications center, either at the main office location during routine business hours or at the Indian River County Sheriff's Office during off-hours. 3. National Warning System (NAWAS)- The primary point-to-point(County Warning Point to State Warning Point)voice communications mechanism is currently NAWAS. NAWAS is a 4-wire telephone system used to convey warnings between Federal, State and local governments.The original mission of NAWAS was to warn of an imminent enemy attack or an actual accidental missile launch upon the United States. NAWAS still supports this mission but the system is now used to communicate information about all hazards. NAWAS is operated and maintained by the Federal Emergency Management Agency(FEMA).The Federal NAWAS circuit connects FEMA's national and regional facilities with the Warning Points for each US State and Territory, as well as the National Weather Service offices and certain US Defense Installations.The State of Florida also has a State NAWAS circuit,with stations installed at most of the State's 67 County Warning Indian River County Comprehensive Emergency Management Plan Annex VI -5