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CHASE 0 3 Paymentech SUBMITTER r11ERCHANT PAYMENT PROCESSING INSTRUCTIONS AND GUIDELINES Paymentech, LLC ("Pa}vnentech" or "we", "us" or "our" and the like), for itself and on behalf of JPMorgan Chase Bank, N A ("Member"), is very excited about the opportunity to Join Invoice Cloud, Inc. in providing you with state-of-the-art payment processing services. When your Customers pay you through Invoice Cloud, Inc., you may be the recipient of a Card funded payment. The organizations that operate these Card systems (such as Visa U S A . Inc and MasterCard International Incorporated; collectively, the "Payment Brands") require that you (i) enter into a direct contractual relationship with an entity that is a member of the Payment Brand and (ii) agree to comply with Payment Brand Rules as they pertain to applicable Card Transaction you submit through Invoice Cloud, Inc.. You are also required to fill out an Application with Paymentech The Application provides Paymentech with information relative to your processing practices and expectations By executing this document, you are fulfilling the Payment Brand Rule of entering into a direct contractual relationship with a member,and you are agreeing to comply with Payment Brand Rules as they pertain to Transactions you submit for processing through the Invoice Cloud, inc service We understand and acknowledge that you have contracted with invoice Cloud; Inc. to obtain Card processing services on your behalf and that Invoice Cloud; Inc may have agreed to be responsible for your obligations to us for such Transactions and as set forth in these guidelines. The following information is designed to inform and assist you as we begin our relationship 1. Your Accen/ance of Cards • You agree to comply with all Payment Brand Rules, as may be applicable to you and in effect from time to time You understand that we may be required to modify these instructions and guidelines in order to comply with requirements imposed by the Payment Brands. • In offering payment options to your customers; you may elect any one of the following options These acceptance options above apply only to domestic transactions (1) Accept all types of Visa and MasterCard cards, including consumer credit and debit/check cards, and commercial credit and debit/check cards. (2) Accept on/j,Visa and MasterCard credit cards and commercial cards (If you select this option, you must accept all consumer credit cards(but not consumer debit/check cards)and all commercial card products; including business debit/check cards); or (3) Accept on/j; Visa and MasterCard consumer debit/check cards (If you select this option; you must accept all consumer debit/check card products (but not business debit/check cards)and refuse to accept any kind of credit cards). • If you choose to limit the types of Visa and MasterCard cards you accept, you must display appropriate signage to indicate acceptance of the limited acceptance category YOU have selected (that is, accept only debit/check card products or only credit and commercial products) • For recurring transactions, you must obtain a written request or similar authentication from your Customer for the goods and/or services to be charged to the Customers Card; specifying the fi-equency of the recurring charge and the duration of time during which such charges may be made v 2. Settlement • Upon our receipt of your Transactions; we will process your Transactions to facilitate the funds transfer between the various Payment Brands, you and Invoice Cloud, Inc Unless otherwise agreed to by the parties; after we receive credit for such Transactions, we will provide provisional credit to one or more of the Bank ACCOUnt(S) you designate herein under the "Funding Schedule"section. • You must not submit Transactions for payment until the goods are delivered, shipped; or the services are performed. If a Customer disputes being charged for merchandise or services before receiving them; the result may be a Chargeback to you. 3. CharQebacks • You may receive a Chargeback for a number of reasons The following are some of the most common reasons for Chargebacks. but in no way is this meant to be an exhaustive list of all Chargeback reasons (1) You do not issue a refund to a Customer upon the return or non-delivery of goods or services, (2) An authorization/approval code was required and not obtained, INTERNAL PAYMENTECH USE Rev 01/14 Merchant Name County of Indian River-Board of County Commissioners Paee I of 3 Paymentech Contract No 06376