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Program Management Ci's Program Management services are available during any stage of your project, from concept to the commissioning of operations. Our main goal is to deliver an efficient and cost effective solution. We accept full ownership and responsibility for developing, establishing and tracking timelines and pricing schedules throughout the term of the project, helping to ensure completion within budget and project deadlines. Ci Program Managers are certified Program Management Professionals (PMP) with years of experience in the field of telecommunications management solutions. Our highly experienced Program Management personnel will deliver comprehensive solutions utilizing the most current methodologies, procedures, databases and project tracking tools available in the industry. The PM is the single -point contact who will coordinate and oversee all aspects of your network deployment. The PM also has the authority to execute the contract requirements, and can access all necessary technical and management resources to support the proper execution of the contract. By working closely with you during the project planning stage, our Program Management team will create the optimum solution, while addressing the critical project components of quality, cost, and scheduling. Field Service Ci's Field Service team works with our customers in the most cost effective and technically efficient manner to provide on-going support and maintenance. Backed by our highly experienced team of engineers, system technicians and managers, Ci can offer a full range of support services to ensure the seamless operation of these new and existing systems including: • 24 x 7 remote monitoring of system health • 24 x 7 on-call support • Tier 2 support for local staff or self -maintained • Local presence and System/Operational Management M Rely on Ci We're right there with you! 18 of 21 194