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Insurance <br />Consultants <br />S-W. -ER <br />805 Executive Center Dr W, Ste 110 <br />St. Petersburg, Florida 33702 <br />Post Office Box 21343 <br />St. Petersburg, Florida 33742-1343 <br />Telephone: (727) 577-2780 <br />Fax: (727) 579-8692 <br />Email: kgordona siver.com <br />July 13, 2016 <br />Ms. Beth Martin <br />Risk Manager <br />Indian River County Board of County Commissioners <br />180027 th Street <br />Vero Beach, FL 32960 <br />Subject: Recommendation — JECO Agreement Renewal <br />Dear Ms. Martin: <br />SENT VIA EMAIL <br />Siver Insurance Consultants (Siver) is pleased to provide Indian River County (the <br />County) with our recommendation regarding the September 30, 2016 expiration of the <br />Agreement between the County and Johns Eastern Company (JECO) for workers' <br />compensation and third party liability claims management services. <br />BACKGROUND <br />In May 2016, Siver concluded a claims review of the services provided by JECO to the <br />County. Our review encompassed general administration services, 51 workers' <br />compensation claims and 25 third party liability claims. While we found JECO's <br />performance to reflect high quality claims administration, we noted some critical areas <br />where we believe improvement could be achieved, which in our opinion and experience, <br />should be improved. These issues, such as claim file documentation and enhanced <br />supervisor oversight, tend to improve when performance standards are added to the <br />service agreement, as we have recommended below. <br />21 <br />