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o Replacement of worn or defective parts with new or remanufactured federally and <br /> state certified parts <br /> o Conducting a final test to verify that the unit is working according to <br /> manufacturer's specifications. <br /> o Use of a checklist tailored for each piece of ES&S Equipment. <br /> o Update of maintenance records which are kept by serial number and available to <br /> the Customer through the Customer's ES&S Web-based portal <br /> 5. Repair Services <br /> • Customer will receive coverage for interim repair calls. <br /> o Interim repair calls may be provided during a scheduled Routine Maintenance <br /> Services event or scheduled in conjunction with other service work being <br /> performed in close proximity to Customer's location if such repairs are not election <br /> critical. <br /> o A Product may be sent to ES&S' Depot location for repairs at a time to be <br /> mutually agreed upon by ES&S and Customer. <br /> 6 Priority Services. <br /> • Customer has access to the ES&S Help Desk for assistance <br /> • The customer receives priority on service calls. <br /> • The customer receives priority on response time. <br /> • The customer receives priority on certified ES&S parts inventory. <br /> Note: Except for those Hardware Maintenance Services specifically set forth herein, ES&S is under no obligation <br /> and shall not provide other Hardware Maintenance Services to the Customer unless previously agreed upon in <br /> writing by the parties <br /> 8 <br />