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Atlanelc <br />BUSINESS SYSTEMS <br />Leveraging Technology to Improve Office Efficiency <br />PLATINUM/ink -Remote Device Management and Customer Helpdesk Support Supplement to your EZ <br />Maintenance Agreement <br />Thank you for choosing us to provide you with your office automation technology. In our continuing effort to <br />become a more valued strategic business partner, we have upgraded our facilities and manpower, providing you <br />with an enhanced customer support program. Our PLATINUMIink team is tasked with proactively improving our <br />service efficiency and the performance of your equipment. <br />PLATINUM/ink, remote device management and customer helpdesk support is designed to enhance your <br />existing EZ Maintenance program. As a PLATINUM/ink customer you will enjoy the following benefits that go <br />above and beyond a typical service plan: <br />➢ Unlimited FREE remote monitoring and proactive service remediation <br />➢ Automated toner monitoring and fulfillment <br />➢ FREE freight for toner shipments (average cost $7.46) <br />➢ Unlimited FREE updates, installation & configurations of new print drivers (average cost $33.75) <br />➢ Unlimited FREE adding and editing of your "scan to folder" destinations (average cost $33.75) <br />➢ Unlimited FREE adding and editing of your "scan to email" addresses (average cost $33.75) <br />➢ Unlimited FREE updating of network and security settings on your MFP (average cost $67.50) <br />➢ Unlimited FREE adding and editing of your fax routing & destinations (average cost $33.75) <br />➢ Unlimited FREE equipment moves within your county (average cost $75 to $150) <br />➢ FREE waste toner collection bottles (average cost $28.08) <br />Evolving technology requires us to invest in more sophisticated IT resources and support. Our goal is to quickly <br />resolve all service issues reported by our valued customers. Network and Internet issues can cause certain features on <br />your MFP such as printing and scanning to fail. While the loss of these capabilities can be frustrating, often it is not <br />the result of a "device mechanical failure" requiring a service call that would be covered under your EZ Maintenance <br />plan. Rather, the remediation would be through an IT Helpdesk Support Ticket. This is why we have created and are <br />providing you with PLATINUM/ink. The cost for this program is a nominal rate of $9.95 per contract per month (or <br />$29.85 quarterly). <br />"LeT'v'erag� Technology to Improve Qflfii_ce Efifiiciency." <br />P31 <br />