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r <br />BOOK 89 FAu 343 <br />RESPONSE FROM UTILITY SERVICES DEPARTMENT TO ERIC JOHNS COMMENTS <br />OF APRIL 6, 1993 <br />The Board reviewed memo from Utility Services Director. Terry <br />Pinto dated April 8, 1993 and from Utility Services Accounting <br />Clerical Supervisor Lori Kowalski dated April 7, 1993: <br />DATE: APRIL 81 1993 _ <br />TO: JAMES E. CHANDLER <br />COUNTY ADMINISTRATOR <br />FROM: TERRANCE G. PINTO <br />DIRECTOR OF UTILIT SERVI ES <br />PREPARED HARRY E. ASHER <br />AND STAFFED ASSISTANT DIRECTOR-'O'F ITY SERVICES <br />BY: <br />SUBJECT: RESPONSE TO MR. ERIC JOHN'S COMMENTS OF APRIL 6, 1993 <br />Attached is the Department's response to Mr. John's comments as <br />presented at .the' County Commission meeting of April 6,--1993, as they <br />relate to Mr. John's and Mr. Helmboldt's billing inquiries. <br />- DATE: APRIL 7, 1993 <br />A <br />TO: TERRANCE G. PINTO, DIRECTOR <br />HARRY E. ASHER, ASSISTANT DIRECTOR <br />FROM: LORI KOWALS�/MC <br />ACCOUNTING L SUPERVISOR <br />DEPARTMENT 'OF UTILITY SERVICES <br />SUBJECT: "CUSTOMER" INQUIRIES - ERIC JOHN & MR. HELMBOLDT <br />On November 14, 1989, the Board of County Commissioners held a public hearing to discuss the <br />"Agreement between Indian River County and Aspen Whispering Palms Ltd. Partnership for <br />Wastewater Services". In that agreement, page 3, item No. 4, representative copy attached, the <br />park agreed to install water meters at all mobile home sites. The County agreed to read these <br />meters and to bill wastewater services, as County's utility customer, each mobile home site <br />occupant at the County wastewater rates in effect at the time of billing. The park guarantees <br />payment of any residents' bills' not paid 60 days from billing. <br />Mr. John was billed for 3,000 gallons of consumption, which passed through his meter during the <br />period April 7 - May 7. After additional research with park management, prompted by Mr. John's <br />subsequent follow-up, it was determined that water was used and subsequently recorded on the <br />meter. However, the water usage probably did not pass through the sewer and therefore, Mr. <br />John was given credit for the 3,000 gallons of consumption. As to Mr. John's complaint concerning <br />turning off of the water at the meter, the water is supplied by Aspen and Aspen is responsible for <br />the meters. The County does not have the authority to turn off the water meter. <br />50 <br />