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1 1 V <br />PERMANENT POSITION JUSTIFICATION <br />FY 2017-2018 <br />Indian River <br />POSITION <br />POSITION NO.(S) 59 - 65 (7 positions) <br />DATA: <br />POSITION TITLE CSR/DL Examiner FULL-TIME ❑.r PART-TIME ❑ <br />ANNUAL RATE $25,002 *. SALARY FUNDING 5141,930 <br />(per position) (for all 7 positions) <br />Primary functions to be performed: <br />Provides customer service by processing transactions for customers including vehicle registrations,__titles <br />and sales tax; driver licenses and driving tests; hunting & fishing Iicenses; current, delinquent and <br />installment taxes and local business taxes. <br />LOCATION: <br />Position to be assigned to: Main, West 8s Sebastian Main or Satellite Office: Both <br />Department or Section: Front Line <br />WORKLOAD: <br />Current direct workload in this unit.- <br />nit:There <br />Thereare currently 9 CSR/DL Examiners and 2 Lead Clerks in the Main Office, 6 CSR/DL Examiners, l Lead, <br />Clerk and 1 Senior Clerk in the West Office and 7 CSR/DL Examiners and 1 Senior Clerk in the Sebastian_ <br />Office. <br />Full -Time 27 Mon. Hrs. 173.33 <br />Part -Time Mon. Hrs. <br />Temporary Mon. Hrs. # of Months: <br />Direct Overtime 27 Mon. Hrs. 17.83 <br />Current direct workload per position: <br />The CSR/DL Examiners work directly with customers. The Lead Clerks and Senior Clerks (more <br />experienced) have additional responsibilities such as opening and closing fig errors, supervising, <br />managing lunch hours scheduling changes and forting to upper management. These supervisory duties <br />reduce the amount of time allowed for customers. Additionally in our Main Office and Sebastian Office, <br />some of our CSRML Examiners process Concealed Weapons applications and renewals which pulls them <br />away from customers on. the front line. We have seen an increase in workload because of increased <br />transaction counts and we are anticipating increased counts due to new services being provided in the near <br />future. Please see the attached justification for more detail. <br />Estimated increased workload: <br />Based on transactions through January 2018, we are seeing an overal17.6% increase in front line <br />transactions. Please see the attached justification for more detail. <br />NEED: <br />Describe the need for the position. This explanation should include, but not be limited to, why <br />alternatives such as reorganization or shifting of responsibilities within your current framework, <br />additional temporary employment or contract services cannot be considered as viable solutions. <br />Due to our continued effort to provide excellent customer service, we are adding additional services at our <br />West Office, moving our Sebastian location and adding additional service hours once a week. Renovations <br />for TSA PreCheck, Concealed Weapons Applications and Renewals and TW -IC Cards _have _begun at our <br />West Office and the new services are projected to begin in Mn. We will be moving our Sebastian Office <br />into a larger space which will help us handle the additional workload we have been experiencing and <br />offering additional office hours in the evening. All of these changes will require additional CSR -ADL <br />Examiners in order to be feasible. <br />TOTAL CURRENT VACANCIES 0 <br />1 1 V <br />