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DATA PROCESSING PURCHASE <br />JUSTIFICATION <br />ITEM <br />REQUESTED <br />NUMBER <br />REQUESTED <br />MARE AND <br />MODEL NUMBER <br />LENGTH OF <br />PAYMENT <br />SCHEDULE <br />.'::.''COST <br />;fbRVVi"_ AA01 <br />YEAR -2017-191 <br />t r <br />`;FCJLL COST <br />Queing System <br />1 <br />Unknown <br />1 <br />$ 20,000 <br />$ 20,000 <br />Check One Below: <br />REPLACEMENT OF EXISTING EQUIPMENT ❑ ADDITIONAL EQUIPMENT O <br />STATEMENT OF NEED: To include but not be limited to age_, condition, response time, etc. of existing equipment. <br />A gucing system will greatly enhance the flow of the office and provide us with valuable real time statistics to better serve <br />our customers. Providing the customers with accurate wait time expectancies and direction once they enter our office will <br />reduce the burden on front line clerics and the receptionist. This will allow the clerks more time to focus on the current <br />customer they are helping without the added_ distraction of directing others waiting in line. The gueing system will <br />also benefit our customers and office alike by providingreal time updates on our website of a ted wait times. This <br />information can be used to help our clientele better plan their visit around less active times to reduce their wait. Access to <br />these analytics will also allow us tooptimize clerk schedules to cover times when the office is regularly most strained. <br />HOW LONG WILL THIS PURCHASE FULFILL THOSE NEEDS? <br />This purchase will fulfill our needs until it is obsolete, su erseded or the administrative value is Iost OSA . <br />ADDITIONAL COMMENTS OR PERTINENT INFORMATION <br />The initial fee includes two training sessions which is a one-time cost and basic support and maintenance at no cost. <br />The estimated future cost on an annual basis is $500 per clerk station for a total cost of $16,500 per year for all three <br />locations. <br />20 <br />