04/17/2018 - Laserfiche WebLink

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Online Plate Sales The Indian River County Tax Collector's Office currently manages online plate sales for several Not -for - Profit organizations in Florida. Currently, when an individual orders a specialty plate to benefit one of these organizations, we receive notification via email of the customer's information from that organization's website. One of our CSR/DL Examiners uses this information to contact. and process the customer's order. These transactions are complex and require a great deal of time to complete. Adding a dedicated employee to manage the online plate sales is becoming necessary as this program grows. In 2018, we anticipate adding the Florida Sheriffs Youth Ranch to our already extensive list of organizations that we assist. Currently we manage specialty plate orders for Lauren's kids, Florida Sports Foundation, Keiser University, Kids Deserve Justice, Lagoon, The University of South Florida, Harbor Branch, and Wildflower. Adopting this responsibility is a great benefit to the consumer as our office only charges a $2.50 fee, which is significantly less than the 31 party online plate retailers that regularly charge anywhere from $30.00 to $60.00 for the same service. With a dedicated Online Plate Sale Employee, we would like to expand this service to as many Not -for -Profit organizations in Florida as possible. Encouraging the support of these philanthropic institutions by reducing additional fees is a priority of our office. CSR/©L Examiner Positions In summary, we are requesting seven additional CSR/DL Examiner positions. These new positions will allow us to promote five of our current CSR/DL Examiners by expanding their duties to include the online plate sales, TSA PreCheck, TWIC, and CWLA. These additional services have to be performed by seasoned Examiners, as a result, promoting from within is essential. These new responsibilities warrant additional salary for those promoted. The remaining two positions will help manage the increase in traffic at the Sebastian and Main Offices. All seven new positions will initially be filled by temporary employees through a local temp agency. After a successful three-month probationary period, the temporary employees will fill the new permanent positions. Information Technology Specialist In addition to the front line clerks, we require an additional Information Technology (IT) Specialist. As we enter an increasingly digital age, the demands and importance of our IT Department has grown. Our IT Department is currently comprised of three individuals, responsible for maintaining our servers and computers, facilities and purchasing. An individual with graphic/web design and network administration experience would allow us to further our online presence and take pressure off our IT/Facilities Manager. All the changes taking place at the West and Sebastian Offices, leaves him being pulled in too many directions, often forcing the IT part of his duties to take a back seat to current events. We anticipate a beginning salary of $35,000 with benefits. 25